Temporary Customer Service Agent X5

3 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Customer Service Agent x5**
**Reference no**:Islington RQ782731 Pay Rate: £16.23
**per hour** PAYE
**Potential for hybrid working after training is completed.**
**Customer Service Agents are needed to partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.** Key responsibilities:

- Work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap
- around support package.
- Be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with more complex needs.
- Deal with all customer interactions in a polite, friendly, and efficient manner.
- Use the relevant technology systems to provide high quality accurate advice.
- Monitor personal performance in terms of agreed personal work targets.
- Handle, process, and record payments by cash, cheque, and credit cards.
- Encourage customers to use all the facilities provided in the service and assist them in accessing information and services through digital channels, where possible.
- Ensure all customer details are identified and recorded.
- Organise, categorise, and communicate complex information across a range of disciplines and undertake calculations to compile statistics and performance information.
- Liaise with the staff of other departments, external organisations and to attend meetings as required to continuously improve services.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**: Experience:

- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
- Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
- Experience of working with a diverse community in a resident focused environment.
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.

Skills/Technical:

- Ability to deal with simple and routine face to face, telephone, and electronic enquiries in a tactful, courteous, and efficient manner.
- Ability to communicate appropriately and effectively with clarity both orally and in writing.
- Able and willing to be flexible and responsive in relation to working times, patterns, and locations.
- Ability to work unsupervised and on own initiative with accuracy and attention to detail.
- Oral, written, numeric and literacy skills to communicate complex information and to undertake calculations.
- Ability to access, interpret and communicate complex information across a range of disciplines.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Islington RQ782731**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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