Night Contact Centre Advisor

5 months ago

Bristol, United Kingdom Unite Students Full time

**Night Contact Centre Advisor**

**Location**:Bristol - South Quay House

**Salary**:£26,333 per annum + bonus + benefits

**Hours**:36 hours per week Monday - Sunday, 4 nights out of 7 on a rota (variation of days). Working between 10pm and 8am.

**The Role**

**What you'll be doing**
- Handling a range of queries, you'll be the ambassador for our brand - proactively selling our rooms, understanding our campaigns and brand initiatives and speaking confidently about what living with Unite Students is like
- Supporting our staff and students in properties and upholding excellence in safety management processes
- Identifying customers' accounts and proactively seeking opportunities to proactively deal with any upcoming service matters
- Providing customers with timely and accurate information; adhering to any timeframes provided for resolution

**What we're looking for in you**
- We are looking for solutions focussed, customer-orientated individuals; with an abundance of enthusiasm for making our customers feel well-supported
- You'll be someone who can deliver high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time
- You'll be target-driven and ready to perform to our departments Key Performance Indicators and Service Level Agreements
- You'll have a great team-spirit, ready on-time, for each shift and demonstrating an understanding of the impact your personal-adherence and work has on our team

**What you'll get in return**
- An annual bonus so you can share in the company's success
- 25 days' paid holiday
- Pensionscheme
- based on how much you save, we'll contribute 1% more
- Flexible working opportunities
- Shared Parental Leave - 18 weeks full pay
- We've earned a Gold award for Investors in People so you'll be working for an employer who really cares about you and your career
- Other benefits include,ShareSave, Bike to Work, Charity Match,amazing discountsand more

**About Unite Students**

Founded in 1991, Unite Students is a FTSE 100 business and the UK's leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

**Instinctive inclusion.**We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

**People make Unite Students.**Employees, students, neighbours all contribute to building environments where we can all thrive.

**Room for Everyone**

We're proud to be an employer that **embraces individuality**, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a **home for success**, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

**We are US.

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