Full Time Team Leader at Creams Café in Telford

4 weeks ago


Telford, United Kingdom Creams Cafe Full time

We have an exciting opportunity at **Creams Cafe in Telford **

We have recently promoted two of our team members to senior roles and are now looking for one more commited and enthusiastic individual with a vibrant and friendly personality to join our management team

We are looking for people with outgoing personalities, who will work together with our management team to provide outstanding service to all of our customers and drive the business forward.

You need to be flexible and available to work a variety of shifts that will include some late evening shifts.

Creams is the UK's leading Italian Gelato Dessert Restaurant Group serving an inspiring range of Waffles, Crepes, Sundaes, Milkshakes, Coffee, Cakes and delicious Gelato Ice Cream, as well a variety of Vegan options What's not to love about working in our Dessert Restaurant where fun and treats are the order of the day

**The role**:
As a Team Leader, you'll be responsible for a variety of exciting tasks to support our management team in the day to day running of the business, whilst ensuring that you provide excellent service to all of our guests.

**Team Leader responsibilities include**:

- To welcome, serve and guide all of our guests with great friendly service
- To lead and inspire our team members on every shift
- To work with your colleagues as a team, communicating in a positive, caring and respectful manner at all times
- To support our management team in training new starters
- To prepare the shift plan and organise the team on shift to ensure that all scheduled tasks are completed and guest satisfaction is maximised
- To perform all opening and closing procedures, including cashing up at the end of each day
- To handle all types of guest feedback in a positive manner, taking appropriate follow up action and reporting these to management
- To ensure that all menu items are displayed, prepared and served to brand standards
- To ensure that all menu items are made to our builder sheet specifications
- To perform daily fridge, freezer and food temperature checks
- To monitor and control wastage
- To place orders and carry out stock checks
- To implement all product promotions and new menu launches to time and quality standards
- To comply with all food safety standards, company policies and procedures

**Team Leader benefits**:

- A fun, vibrant working environment with plenty of variety and challenge
- Discounted food and drink whilst on duty, as well as when you visit us in your free time
- Free Creams Academy online training, with CPD accredited certificates
- Hands on training and support from the start by our management team
- Discounted shopping across a range of stores at Telford Shopping Centre

**Salary**: £9.50-£10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

Application deadline: 10/03/2024
Expected start date: 18/03/2024



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