Call Centre

6 months ago


York, United Kingdom Priory Medical Group Full time

We think the purpose of this job is pretty simple to provide the best customer service every day every patient As Call Centre Team Leader based in our Patient Central team, you are responsible for the first people many of our patients will come into contact with when booking their appointments. Not only do our patients need your team to have a friendly telephone-smile and a reassuring demeanor they will need this in bucket loads You should be comfortable (and enjoy) working alongside and leading a call centre team.

Ensuring your team handles calls efficiently and are working towards the targets making a real difference to the patient experience not just the patient on the phone but the next patient in the queue needing our care Various administration duties generated by patient calls and any other administration work associated to the Patient Central team. To follow accurately and efficiently administrative processes and procedures Handling and responding in a empathic and timely manner to patient complaints



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