Call Centre Operator

6 months ago


York, United Kingdom Brook Street Full time

Call Centre Operator - DEFRA

Location: York (Hybrid Working. 3 days in the office and 2 working from home)

Pay: 12.33

**Job Type**: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday to Friday, 09:00-16:30)

**A Little Bit About Us**:
Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

**About the Client**:
DEFRA is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

**What Will Be Your Day to Day Tasks?**

Within this role you will be working in a small team who deal with inbound and outbound calls to farmers regarding surveys and questionnaires, your tasks will include but not be limited to:

- Record information received, updating records when relevant.
- To maintain customer records daily, ensuring the register is accurate and as up to date as possible.
- Assess the risks to the confidentiality, integrity and availability of information, ensuring that DEFRA's reputation is never compromised.
- To provide timely and accurate information to telephone callers within 5 working days (both those associated with the farming industry and areas within DEFRA)
- To keep up with voice mail messages and ensure contact is received by the customer within 48 hours.
- To collect and process survey data for the Annual Sheep and Goat Inventory/June Agricultural Survey forms, submitted in line with data handling procedures and to survey schedules
- Update survey information onto FSS (Farm Survey System) and any associated access databases ensuring accurate records and data are maintained.
- Ensure 95% of forms scrutinised by survey close down ensuring all comments are addressed, names and addresses corrected and comments relevant to the survey are actioned.
- Respond to requests for survey information helping holders to complete the surveys by talking them through the sections explaining clearly what is required in a helpful, respectful and courteous manner within 2 working days of the customer making the request

**What's in this for you?**

By interacting with farmers, individuals in this role play a crucial part in gathering valuable insights and data that inform agricultural policies and initiatives. This position allows for meaningful engagement with diverse stakeholders, honing communication skills while making a tangible impact on the agricultural sector's development and sustainability.

**Diversity in the workplace**:
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.



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