Business Relationship Manager

2 weeks ago


Southampton, United Kingdom Consult Full time

Our client are a vibrant, forward-thinking partnership of highly respected veterinary practices across the UK, comprising some of the best clinicians in the profession. This is a unique opportunity to manage relationships and partnerships between valuedpractices and specialist hospitals within the animal health sector. A high growth company with opportunity for future progression and development, you will be rewarded with a fantastic remuneration package plus many other company benefits.

**Responsibilities**:

- Work closely with the marketing manager to develop a plan of how to engage with veterinary practices.
- Arrange regular diary plan to visit practices particularly with core targets, aim to visit x practices per month and build relationships with the team to be seen an extended member of their support team.
- Build core relationships with referring vets and their support team as appropriate
- Provide materials and support to the local practices, aligned to the referral centre to support their needs
- Develop regular feedback process as part of vet visits to understand what could be improved at the referral centre or increased awareness is required to drive increased numbers of referrals
- Ensure that the referring vets are clear of all specialists and specialisms within the referral centre and any new specialists that arrive, they are updated on.
- Work with the Marketing Business Partner to develop the plan for establishing the developing the BRM role for the referral centre.
- Audit existing activity and use results to build on client and referring/ primary vet base.
- Ensure that all activity has clear objectives and can be measures to understand ROI.

**About You**:

- Degree or professional qualifications
- Some knowledge of veterinary businesses and how they operate
- Experience of building business support plans
- Good stakeholder manager and relationship builder
- Knowledge of relationship management
- Understanding of B2B and B2C market dynamics
- Understanding of service sectors
- Time Management and organisation skills


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