Customer Service Assistant

2 weeks ago

Pontefract, United Kingdom Londis Fitzwilliam Full time

Job Title: Shop Assistant (16 hours per week)

Location: Londis Convenience Store, Fitzwilliam Pontefract

Job Summary:
We are currently seeking a dedicated and customer-focused Shop Assistant to join our team at our local Londis convenience store in Fitzwilliam Pontefract. As a Shop Assistant, you will play a crucial role in ensuring the smooth operation of the store by providing excellent customer service, maintaining the shop's appearance, stocking inventory, and handling food products. This is a position offering 16 hours per week, with flexible shifts including weekends and evenings. Overtime opportunities are also available.

**Responsibilities**:

- Greet customers warmly and provide friendly, efficient, and personalised service.
- Process sales transactions accurately using the store's point-of-sale system.
- Assist customers in locating products and provide product information and recommendations when necessary.
- Maintain a clean and organised store environment, including shelves, displays, and checkout areas.
- Ensure that all food products are appropriately stored, rotated, and labeled according to expiration dates and health and safety regulations.
- Receive and unpack merchandise shipments, checking for accuracy and quality.
- Stock shelves and arrange displays to promote product visibility and attractiveness.
- Monitor inventory levels and promptly communicate any stock shortages or issues to the store manager.
- Maintain knowledge of current promotions, discounts, and special offers to effectively assist customers.
- Adhere to company policies and procedures, including cash handling and security guidelines.
- Collaborate with team members to achieve sales targets and contribute to a positive work environment.
- Assist with periodic store cleaning tasks, such as sweeping, mopping, and sanitising surfaces.

Qualifications and Skills:

- Previous experience in a retail or customer service role is preferred but not required.
- Strong communication and interpersonal skills with a friendly and approachable demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and accuracy in cash handling and inventory management.
- Knowledge of food safety guidelines and regulations is an advantage.
- Flexibility to work evenings and weekends based on the store's operating hours.

**Benefits**:

- Competitive salary of £10.42 per hour.
- 10% staff discount on all store purchases. (excluding cigarettes & lottery)
- On-site parking facilities for convenience.
- Access to a pension plan for long-term financial security.

If you are a motivated individual with a passion for delivering exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you. Join our team and contribute to providing an outstanding shopping experience for our valued customers at Londis Convenience Store in Fitzwilliam Pontefract.

To apply, please submit your CV and a brief cover letter highlighting your relevant skills and experience.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £10.42 per hour

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Pontefract: reliably commute or plan to relocate before starting work (required)

Application question(s):

- We don't currently offer set shifts so each rota will be different. Our rotas are published a week in advance and change each week. Can you confirm that this is suitable for you.

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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