Customer Service Representative
4 months ago
**Customer Service Representative - 6 month contract**
**£22,000 - £25,000 (pro rata)**
**Location: West Yorkshire**
**The Company**
The company are a global market leader in rigid and flexible packaging solutions. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by creating innovative packaging that protects medication and medical devices, keep products safe, help avoid food waste and preserve the integrity of countless durable products.
**Purpose of the job**
To guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving pro-actively any concern that might occur.
**Key responsibilities**
- Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.
- Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
- Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organisation specific for critical business processes. Replace / Assist colleagues when required to maintain the level of service
**Functional/Technical Skills and Experience**
- Experience in SAP and/or E1 + Salesforce
- International trade: Incoterms, payment terms, transport, letters of credit
- Pack office
- Excellent written and verbal communication in local language
- Problem solving
- Proficient in English
- Minimum 3 years’ experience in an industrial company preferably
**Competencies**
- Autonomy
- Attention to details, perfectionist
- Proactivity
- Ability to work under time pressure and multi-tasking
- Excellent customer Focus
- Cooperative: Willingness to interact and work with others, team player
**Job Type**: Fixed term contract
Contract length: 6 months
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Work from home
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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