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Customer Service Advisor

4 months ago

Portsmouth, United Kingdom NRS Healthcare Full time

**Role**: Customer Service Advisor

**Location**:Portsmouth

**Salary**:£20,543 pa

**Hours**:Full Time 40 hrs per week, Monday to Friday 08:30am - 5:00pm

**Job purpose**

To deal with the day-to-day interface between NRS and both prescribers and service users using telephone and other communication channels. Ensure the correct information is appropriately updated in a timely and effective way.

**Accountabilities**
- Adherence & compliance to processes and procedures
- Timely confirmation of appointments to service users
- Updating of the systems in a timely manner
- Maintenance of archiving service user records
- Deal promptly with customer feedback
- Commitment and understanding of health and safety systems and procedures

**Required Competencies**
- Empathy
- Resilience
- Attention to detail
- Good command of both written and spoken English
- IT literate - ability to learn and quickly update systems
- Ability to follow written and verbal instructions
- Planning and organising
- Time management skills

**Core Behaviours**
- Customer Focus
- Teamwork
- Empathy
- Communication
- Personal Responsibility
- Continuous Improvement

**Progression opportunities for a Customer Service Advisor**
- Supervisory cover for Customer Services Team Leader
- Support Training for new starters and existing CSA’s to improve performance & competency.
- Support Customer Service Team Leader with Monthly KPI’s/Complaints and take action upon unsatisfactory results.

**In return we offer you the following**:

- A chance to work as part of a great team doing a rewarding job
- Competitive salary and benefits
- Career progression opportunities & training
- Pension scheme
- Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
- Participation in our employee recognition scheme and recommend a friend scheme
- Entitlement to Employee Assistance Programme and Bike to Work scheme
- Access to exclusive employee discounts and savings in gym & wellness discounts
- Employee biannual retention bonus scheme of 1.25% of basic annual salary
- Company Sick pay after completion of probation period
- To be noted: _
- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers._
- This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder._
- Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK._

**Salary**: £20,543.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How much notice do you have to give

**Experience**:

- Call Centre: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: PortPort00003842