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Customer Service Advisor

2 months ago

Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £13.00 per hourThis is a temporary position to start asapHours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to 6pmDynamite Recruitment is delighted to represent this corporate client in recruiting for a Customer Service Advisor to join the team in Portsmouth. Our clients offer a specialist service and pride themselves on going the extra mile for a customer.  As a Customer Service Executive/ Call Handler you will be responsible for:
  • Assisting within a specialist Customer Support team 
  • Taking a high volume of calls from customers .Assisting them with their enquiries 
  • To arrange to book in car services , MOTs and repairs to vehicles 
  • Handle a variety of customer enquiries via email and on the telephone. 
  • To process legal documents onto the system 
  • Data entry of highly important information
  • To liaise with third parties to manage customer enquiries and issues. 
  • Complaint handling 
  • Ensure information that has been input onto the system is done with high levels of accuracy and administration tasks are handled with care.
  As a Customer Service Executive/ Call Handler you will have/be:
  • Previous experience in managing high call volumes in a previous position 
  • Previous experience in a telephone based  customer service role would be required
  • Will be computer literate.
  • Will have a “can do “attitude and be willing to learn.
  • Must have a good eye for detail and have good IT skills.
  • Will be available to start Immediately.
Please submit your CV immediately