Visitor Experience Assistant

1 week ago


Basingstoke, United Kingdom Hampshire Cultural Trust Full time

**Vacancy Summary**

**Job Title**:
**Visitor Experience Assistant**

**Salary**:
**£11.17 per hour**

**Location**:
**Milestones Museum & Basing House**

**Hours**:
**37 hours per week**

**Type of Contract**:
**Permanent**

**Can you make sure each of our visitors leaves with a smile on their face and stories to tell?**

As a Visitor Experience Assistant at Milestones and Basing House, you’ll have the opportunity to work across a wide range of Front of House disciplines. Whether welcoming visitors, promoting our retail range in the gift shop, or serving in one of our catering outlets, you’ll be the main point of contact for our visitors throughout their time in our venues.

You will be responsible for upholding the highest front of house standards, consistently providing excellent customer service and ensuring our venues are presented in their best possible light. You’ll need to closely follow various instructions and procedures, to make sure tasks are carried out correctly and that our venues are safe spaces for our visitors to spend time in.

**A bit about you**

You will have experience working in a fast-paced, customer-lead environment, where you will have thrived interacting with new people every day. A confident verbal communicator, you will excel at making others feel welcome and valued. You will have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, appreciating the expectation placed on us to ensure each and every visitor has an excellent day out

You will be happy to work regularly during the weekend, ideally having the flexibility to pick up additional hours when available. You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way. Oh... and you will enjoy dressing up

**What it’s like to work for us**

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

**The benefits of working for us**
- 25 days annual leave + bank holidays (pro-rated for part time working)
- 7.5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Emergency leave scheme
- Life assurance scheme (x3 annual salary)
- Industry leading Employee Assistance Programme
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to same day GP appointments for employees and their immediate family
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee in all our venues
- Team Card - Free access to our fee paying venues and discounts across café and retail.



  • Basingstoke, United Kingdom Hampshire Cultural Trust Full time

    **Vacancy Summary** **Job Title**: **Visitor Experience Assistant** **Salary**: **£10.75 - £11.17 per hour** **Location**: **Milestones Museum & Basing House** **Hours**: **Full-time, part-time, and casual working opportunities available** **Type of Contract**: **Permanent and Casual** **Can you make sure each of our visitors leaves with a smile on...


  • Basingstoke, United Kingdom Hampshire Cultural Trust Full time

    **Vacancy Summary** **Job Title**: **Casual Visitor Experience Assistant** **Salary**: **£11.17 per hour (£21,500 per annum FTE)** **Location**: **Milestones Museum & Basing House** **Hours**: **Full time and part time opportunities including regular weekend working** **Type of Contract**: **Permanent** **Can you make sure each of our visitors leaves...


  • Basingstoke, United Kingdom Hampshire Cultural Trust Full time

    **Vacancy Summary** **Job Title**: **Casual Team Member** **Salary: **£10.42 per hour **Location**: **Milestones Museum & Basing House** **Hours: **Ad Hoc hours inc. Saturdays and Sundays** **Type of Contract**: **Casual** **Do you want to ensure all our visitors have an excellent day out?** As a Casual Team Member at Milestones and Basing House,...


  • Basingstoke, United Kingdom Hampshire Cultural Trust Full time

    **Job Title**: **Visitor Experience Assistant - FTC** **Level**: **4A** **Salary**: **£11.17 Per Hour** **Location**: **The Willis Museum and Sailsbury Gallery, Basingstoke** **Hours**: **18.75 hours per week including weekends, bank holidays and occasional evenings. **Type of Contract**: **Fixed Term until end of August 2024** **Referral...


  • Basingstoke, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. What it's like to work here:This grand yet intimate family home is a treasure trove of rare artefacts, and we welcome people who can help bring The Vyne’s unique heritage to life. The...


  • Basingstoke, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this...


  • Basingstoke, Hampshire, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this...


  • Basingstoke, United Kingdom Williams Lea Full time

    **Reception and Administration Assistant** - Salary: £23,000 per annum plus yearly company increase_ - Location: Basingstoke (RG21 4DZ)_ - Contract: Full Time, Permanent_ - Shifts: Monday to Friday, 9:00am - 5.30pm_ - Work Model: 100% in office due to the nature of the role_ **Williams Lea seeks a Reception and Administration Assistant to join our...

  • Domestic Assistant

    4 weeks ago


    Basingstoke, United Kingdom Compass Group Full time

    £11.45 per hour, 20 hours per week Are you looking for a new challenge? For a rewarding job where you have the opportunity to make a real difference? Would you like to contribute to the greater good of the healthcare field? If so then we would love to hear from you! A new opportunity has arisen for a Domestic Assistant to join the Medirest family. We are...


  • Basingstoke, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Admin Assistant - Our client based in Alton are looking to recruit a Receptionist/Admin Assistant to join their team on a temp-perm basis. - This is a varied Administration position as you will be assisting all departments within the business. You will be joining a hard-working Admin team that are pro-active friendly and...

  • Collections Assistant

    3 weeks ago


    Basingstoke, United Kingdom National Trust Full time

    We protect everything from bats to buildings to beaches - and we want to share them with everyone too. But how do we care for our special places, while helping everyone to enjoy them and their fascinating stories? It’s no small task. In fact, it’s a big team effort and it’s why our Collections Assistants are so important. **Interviews for this role...


  • Basingstoke, Hampshire, United Kingdom Williams Lea Full time

    Reception and Administration Assistant Salary: £23,000 per annum plus yearly company increase_ Location: Basingstoke (RG21 4DZ)_ Contract: Full Time, Permanent_ Shifts: Monday to Friday, 9:00am 5.30pm_Work Model: 100% in office due to the nature of the role_Williams Lea seeks a Reception and Administration Assistant to join our teamWilliams Lea is the...

  • Centre Assistant

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Talent Guardian Full time

    We are looking for a Centre Assistant for our client based in Basingstoke for a temporary two week cover from the 3rd June - 21st June.Following this more dates could be availableYou will be greeting visitors on arrival to the centre, answering the telephones, and booking meeting rooms.You will need to be on the ball, and able to deliver the highest standard...

  • Centre Assistant

    2 weeks ago


    Basingstoke, Hampshire, United Kingdom Talent Guardian Full time

    We are looking for a Centre Assistant for our client based in Basingstoke for a temporary two week cover from the 3rd June - 21st June.Following this more dates could be availableYou will be greeting visitors on arrival to the centre, answering the telephones, and booking meeting rooms.You will need to be on the ball, and able to deliver the highest standard...


  • Basingstoke, United Kingdom The Costello School Full time

    **Part Time Receptionist and Administrative Assistant** **Term Time only inclusive of Inset days** **Salary: Grade 2 £22,739 - £23,057 per annum fte; actual salary based on 30 hrs/week £16,026 - £16,250 per annum** **Start date: as soon as available** Here at The Costello School we know the importance of our people and how their work increases the...

  • Radiology Assistant

    6 days ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for full and part time Radiology Assistant's to work as part of the Radiology team, assisting the Radiology Consultants, sonographers and radiographers and caring for patients undergoing radiology imaging procedures. This key role involves assisting patients in preparation and during their imaging procedures, helping them to change, preparing...

  • Radiology Assistant

    3 weeks ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for full and part time Radiology Assistant's to work as part of the Radiology team, assisting the Radiology Consultants, sonographers and radiographers and caring for patients undergoing radiology imaging procedures. This key role involves assisting patients in preparation and during their imaging procedures, helping them to change, preparing...


  • Basingstoke, United Kingdom Manor Field Infant School Full time

    We are looking to appoint Senior Admin Assistant to join our friendly team. Hours are Tuesday to Thursday 8:45 - 15:15, and Friday 8:15 - 15:45 (term time + 1 week) If you are a team player, with a positive attitude, are proactive, flexible and have excellent time management skills, you could be the person for us! We are looking for someone who: - Has a...

  • Sales Experience

    4 weeks ago


    Basingstoke, United Kingdom Fitness First Full time

    **About The Role**: **Do you have a proven track record of achieving sales targets** **?** **Are you looking to step up your career?** **- Let’s work(out) togethe** **r!** We're on the search for an experienced **Sales Person **to be part of a brilliant team at our prestigious Basingstoke Club. This is a key role in representing the Fitness First Brand,...


  • Basingstoke, United Kingdom Cornwell Agency Full time

    To assist the Clubhouse Manager in the smooth running of the food and beverage operations at the Club, maintaining excellence in quality service and guest relations. The role requires people with high personal standards who care about quality customer service, we are committed to providing a positive and friendly experience for both our guests and...