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Welcome & Service Assistant

3 months ago

Basingstoke, Hampshire, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is an hourly paid, fixed term role.

Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

We'd give you as much notice of this as possible.

You'll most likely be working 7 hours per week, every Sunday with the potential for more shifts to be available during busy periods.


Interviews: 5th or 6th June 2024.


What it's like to work here:This grand yet intimate family home is a treasure trove of rare artefacts, and we welcome people who can help bring The Vyne's unique heritage to life.

The property's many attractions include a second-hand bookshop, two-floor café housed in a 17th century brew house and a working kitchen garden which provides delicious seasonal produce for visitors to purchase.

You'll be working with a team of 11 others and reporting to the Welcome Manager.


You'll need passion and commitment to work at this fascinating property, however the variety and challenge of being part of the team offers many rewards.

Click here for more information about this location

What you'll be doing:

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 01/07/25)