Customer Service Advisor

3 weeks ago


Peterborough, United Kingdom Interaction Recruitment Full time

Interaction Recruitment are recruiting for our Peterborough based client for a full time, permanent Customer Service Advisor.

**Location - Peterborough (Hybrid with 1 day in the office after 6 month probation)**
**Starting Salary £20482.80**
**Start Date: 28th November**

This role is key in building and retaining a long-lasting relationship with new and existing customers by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations
The Role:

- Optimise the customer experience and secure satisfied customers
- Support every customer by providing fast and easy solutions to simple customer enquiries
- Log relevant customer information to improve the business and the customer experience.
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Fulfil daily business tasks in line with operational routines, regulations and guidelines.

The Person:

- Have the ability to understand customer needs and expectations
- Enthusiastic and able to work with others in a team.
- Good listening and communication skills in both verbal and written form.
- Ability to work in a multitude of systems, handling more than one task at the time.
- Stress-resistant and able to work in dynamic environment.
Shift Patterns following on from a 12 week training would be Mon-Sat 7-8.15pm and Sunday 7-7.15pm, every other weekend. (1 in 2 weekends). During training the hours would be Mon - Fri 9am - 5.30pm
Work from home 4 days per week once fully trained once you have passed your 6 months probation if you want to.

Salary is £20482.80 to start

This would be initially 12 weeks via Interaction Recruitment



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