Customer Service and Support Coordinator

2 months ago


Burntwood, United Kingdom HollyField Personnel Full time

**Customer Service and Support Coordinator**
£22,650 per year

**Job Type**: Permanent, Full-time

Hours: Monday to Friday, 8am-5pm

Location: Burntwood

Work Environment: Office Based

Join our clients team, a global leader in their industry. They are seeking a dedicated Customer Service and Support Coordinator.

**What our Client offers**:

- Competitive salary
- Additional leave
- Company pension
- Health & wellbeing programme
- Profit sharing scheme

**Duties & Responsibilities**:

- Coordinate the workload of our National Field Service Engineers
- Organise and prioritise engineers' tasks to meet client expectations daily
- Log all service requests on our service management database (SAP)
- Prioritise callouts, maintenance, repairs, and installations to surpass Service Level Agreements (SLAs)
- Ensure completion of service calls and follow-up actions as needed
- Communicate directly with clients, providing accurate quotes if necessary
- Collaborate with Suppliers, Logistics teams, and provide general admin support
- Assist the sales team as required

**Skills and Experience**:

- Previous experience in service coordination or a similar role is preferred
- Excellent organisational and multitasking abilities
- Strong communication skills for effective customer interaction
- Proficiency in using service management software (SAP knowledge advantageous)
- Ability to work independently and as part of a team

Job Ref: EN270



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