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Customer Success Executive, On-site
3 months ago
**Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business.**
**Our technology, and over 400 awesome people, make that possible by bringing together organisations that need solutions to meet their recruitment needs.**
**We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers.**
**We already do this for over 4000 customers across the UK and as that number grows we are perpetually looking for great people to join our team.**
**THE ROLE**:
We are looking for a dynamic and personable Customer Success Executive with a background/experience in the recruitment in the recruitment sector.
Reporting to the Customer Success Manager, the Customer Success Executive’s primary role is to provide world-class service to their customers, using Matrix’s technology to fulfil their customer’s recruitment needs.
This role will be on-site, based at our clients hub in Lutterworth.
**How will you do it? Well, you’ll**:
- Hosting meetings with managers around fulfilment with their roles
- Understanding of framework and compliance
- Solution based theory’s on hard to fill roles
- Creating relationships with suppliers that enable our boroughs to have confidence in quick turn arounds
- Being able to understand requirements of manager needs and deliver timeframes within our SLA periods
- Helping to ensure off contract spend is limited and brought on contract via Matrix, saving the client monies
- Follow up to make sure timesheets are submitted and approved without queries each week
- Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
- Provide training support to customers, to ensure they are using Matrix technology effectively and efficiently
- Be committed to achieving the right outcomes for your customers - ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets Highlight any commercial anomalies so they can be addressed immediately
- Be committed to providing world-class service to your customers - achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
- Other tasks as required.
**PERKS AND BENEFITS**
- Standard Pension - 3% Employers, 5% Employee
- 25 days annual leave (plus Bank Holidays)
- Your Birthday day off
- Online discounts platform for major retailers (Westfield Rewards)
- Employee Health Benefits (Westfield Health)
- Electric Vehicle Salary Sacrifice Scheme and Cycle 2 Work Scheme
- Discount Gym Membership
- 2 Volunteer days a year (to volunteer in their local community)
- Air conditioned, well positioned office space in Milton Keynes
- Break out room with pool table and Smart TV
- Free onsite parking
- A strong sense of belonging and a great culture in a work focused environment
- Opportunities to progress
- Social Committee with minimum 2 events per year
- Free fresh fruit, teas, coffees and hot chocolate available
**Job Types**: Full-time, Permanent
**Salary**: Up to £29,500.00 per year
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- Recruitment: 1 year (required)
Work Location: Hybrid remote in Lutterworth
Reference ID: CSEJan2024
