Customer Experience Consultant

7 days ago


Swindon, United Kingdom SIRVA Worldwide Relocation & Moving Full time

SIRVA are delighted to be recruiting for a number of positions within our Relocation function within our European market, namely the UK. We have an array of contract opportunities within our Customer Experience team.

We're looking for energetic and customer service focused individuals to support our clients and assignees as they embark upon their relocation journey as they are assigned to various locations around the globe.

Within this type of role, you’ll become a fundamental part of our clients experience, providing the very best customer care at all times and more importantly be part of our global team.

Key responsibilities will include:

- Oversee the delivery of assignment management services for relocating employees, managing multiple vendor services.
- Interpret the designated clients’ international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their particular needs and country-specific requirements.
- Provide on-going consultation to the assignee during the entire length of the international assignment.
- Coordinate with all internal departments/functions to ensure a successful assignee experience.
- Manage communication process and ensure quality of service delivery.

In return you can expect;
- Opportunity to work for a global company and be part of a global team
- To work directly with impressive world leading companies and household brands
- Competitive Salary
- Access to employee assistance programme
- Virtual Gym membership
- Free parking
- Flexible working
- Attractive salary sacrifice scheme
- Social activities

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we canin every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry.

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approachesand perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SI SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other considerationmade unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.



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