Senior Customer Service Consultant
5 days ago
Our Customer Service Consultants provide market leading customer service to our advisers and employees with product and payment queries, as well as systems and IT support requests. Engaging with users through an omni-channel range of contact routes, they provide a one-stop professional, positive experience critical to the success of our business.
We’re extremely proud of the customer service experience that our Customer Service Consultants provide. This is an opportunity to join the team, learn about our business and start a career here at The Openwork Partnership.
As a Senior Customer Service Consultant, you will be responsible for answering queries surrounding Mortgage and Protections or Investment and Pensions products.
This is 12 month fixed term contract based in our Swindon office, with the flexibility to work from home a couple of days a week.
**Your**
**responsibilities**
**will include**:
- In this role you will provide a first-class service in either Mortgage and Protections, Investment and Pensions, taking ownership and care with adviser’s queries and/or problem(s). Protecting and maximising the department/company reputation by providing professionalism and accuracy at all times.
- Update all calls using ticketing system ensuring all information is correctly entered and all is accurate to allow an efficient resolve from second line owners.
- Improve resolution of queries at initial point of contact or escalated to the appropriate 2nd Level team.
- Manage the service management, logging all queries and ensure they are dealt with by the team, or escalated to the appropriate 2nd Level team.
- Provide training in your specialist area to colleagues in order to improve their knowledge-range.
- Maintain positive working relationships with all Openwork and 3rd party colleagues.
- Assist business areas to complete manual tasks during off peak periods.
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