Programme Administration Assistant

2 months ago

Sunderland, United Kingdom University of Sunderland Full time

Proactively deliver the academic programme administration for the School of
Medicine with particular focus on administration of the Postgraduate Certificate &
Masters in Medical Education Programmes. Deliver a customer-focused, agile and
professional administrative service to benefit students and other stakeholders and
positively contribute to institutional reputation.

**Key Responsibilities**
**and Accountabilities:
**Effective Programme Administration**
- Work to the administrative calendar each year to ensure proactive

administrative delivery. Give well timed feedback on any anticipated issues
during the calendar draft production
- Administer, service and facilitate all assessment and committee activities in

conjunction with the approach, processes and documentation as outlined
- Proactively identify opportunities for consistent approaches and processes.

Suggest improvements and participate in the implementation across
Programme Administration to drive and maintain a "one process" approach
for all
- Proactively and regularly monitor data to ensure its integrity and accuracy

(e.g. error reports, module loading etc.). Responsible for suggesting ideas
for improvements
- Actively and positively participate in any improvement activity. Work with

peers and to implement plans successfully
- Establish a network across peers, faculties and services to ensure

implications for others in the bigger picture have been considered to enable
accurate administration or minor changes
- Identify own training needs in collaboration with other peers and suggest

ideas and areas of opportunity for technical and behavioural development.
Actively participate in the successful delivery of the plan each year across
Programme Support. Provide advice, guidance and share knowledge with
less experienced team members on a day to day basis.
- Undertake cover duties to support the team in annual leave and busy

periods; this may involve deputising for the D Grade and/or working
across different teams in Registry for other team members (including lower

grades). Any other duties within the scope and general nature of the grade
which may be required.

**Lead**:

- Show pride and passion in what they do. Engage others in the shared

vision. Challenge negativity, value difference, diversity and inclusion and
ensures fairness and opportunity for all
- Praise the achievements of others to promote positivity in the team

**Contribute to Culture
- Role model a culture in and beyond the Service which promotes high

professional standards, efficiency, being agile
**Communicate and Influence
**- Adapt style to overcome challenging or difficult conversations and to
- influence a positive outcome- Role model a culture of open and inclusive communication. Adapt style to

influence stakeholders and communicate effectively with stakeholders to
build successful relationships and outcomes

**Make Effective Decisions
**- Use evidence and knowledge to support accurate decisions and advice.

Carefully consider alternative options, implications and risks of decisions.
Appropriately assess when to make the decision and when to defer or
consult

**Work Together
**- Work collaboratively with other peers to develop a consistent and joined up
- professional offering- Role model a culture of working together to form effective working

relationships and partnerships both internally and externally

**Develop self and others
- Role model a culture of continuous self-development; proactively acquire

new knowledge and skills as appropriate relevant to driving the service
forward. Take accountability for own learning
- Create a positive culture of knowledge sharing and confidence by positiv ely

responding to development opportunities
**Change and Improve
- Play a positive and active role in changes- Actively contribute to a culture of continuous improvement; review and

suggest improvements which improve the student and stakeholder
experience

**See the Big Picture
**- Understand how their role fits with and supports organisational objectives.

Recognise the wider priorities and ensures work is in the interest of both

**Deliver at Pace
- Role model a culture of the delivery of timely and quality results with focus

and drive consistent with all functions

**Special**
**Circumstances:
University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**
**_Essential _**

**Qualifications and Professional Memberships**:

- Educated to GCSE level (including English and Maths) or equivalent _or _relevant

experience in a similar role

**Knowledge, Skills and Experience**:

- Worked in an administration environment or other professional environment

(e.g. retail/call centres etc.)
- Experience of developing self
- Managing conflicting deadlines successfully
- Ability to proactively collaborate within team, wider service and beyond
- Able to adapt own communication style and tactfully challenge others
- positively in pressurised situations-

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