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Head Receptionist/team Leader

7 months ago

Torquay, United Kingdom My Dentist union street Full time

Head Receptionist/team leader

**Days/Hours: Monday to Saturday 40 hours per week**

**Salary competitive and negotiable dependent on experience**

**Location: Union Street Torquay**

we are searching for a Head receptionist to join our team, you will be responsible for leading a team of 7 receptionists and supporting the practice manager with the day to day running of the reception and administrative side of the business

experience in dentistry is desirable however not essential we are looking for someone with excellent customer service skills and the ability to work under there own steam to support the team on a daily basis to deliver excellent service to our patients. experience in the retail or hospitality sector would also be an excellent fit.

**Key accountabilities**

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception.
- Support the promotion of patient choice through discussing patients options and presenting product choices available.
- Conduct regular system reviews to identify and action issues around debt, open courses, Patients who have failed to attend.

**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

**Person Specification**
- Caring and compassionate
- strong leadership skills
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

for more information please contact Danielle keen on 01803 293 397

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person