Administrator (Capital Works)
4 days ago
We’re looking for a Permanent and Full Time Capital Works Administrator.
We build homes, let, improve and maintain them. We give our people the freedom to try new things and do whatever they need, to solve problems in doing what’s right for our tenants. After all, we know that great people doing great things delivers outstanding customer service.
Salary from: £26,005.88 per annum
Benefits: 25 days holiday per annum + bank holidays, employee discounts scheme, rewards and retail discounts through our rewards platform, wellness programmes, and generous pension
We require a proactive, customer focused administrator to work in our Operation Centre based in Dereham, working as the main point of contact for all of the Flagship Services Capital subcontracted works throughout East Anglia. You will provide a quality service for our customers ensuring that we meet the customer’s needs (in the role your customers will include our tenants, our properties themselves, and our subcontractors).
The hours of work will be 40 hours a week Monday-Friday, flexible working and job-share will be considered. You will be working in our modern offices in East Dereham.
Main Responsibilities:
- Receive calls from our tenants.
- Raising purchase orders for Flagship Services Capital subcontracted works.
- Any written work, phone call handling, clerical and administrative tasks related to the role.
- Building relationship with external clients and contractors.
- Issue works to subcontractors ensuring financial regulations are not breached.
- Review quotations and specifications from Subcontractors to ensure value for money before progressing works.
- Manage customer feedback requests and deal with Customer Complaints.
- Experience of working in a customer focused environment and communicating effectively over the telephone.
- Experience of using computerised systems.
- Experience of working in a team and individually.
- Experience of working in a customer facing environment.
- Educated to minimum GCSE standard or equivalent in English and Mathematics.
Contract: Full time and permanent
No Agencies please.
**Job Types**: Full-time, Permanent
**Salary**: £26,005.88 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: REQ00450
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