Care Coordinator

1 week ago


Coventry, United Kingdom Caremark Coventry Full time

**We are looking to recruit an Care Coordinator**

As a Care Co-ordinator, you will be primarily office based with your main role being to provide support to our customers and their families.

You will work closely with our Care Managers and Supervisors to ensure excellent communication about our customers and team members which enables the smooth and professional running of care visits.

You really are a key part of the overall team
To ensure all customer visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.

Principal responsibilities
- Answering all incoming telephone enquiries.
- Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
- Processing new customer referrals.
- Preparing appropriate documentation for Field Care Supervisors.
- Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits always covered.
- Administration of all Individual Care & Support Agreements.
- Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.
- Maintaining computer system up to date at all times.
- Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
- Ensuring all other records are kept up to date.
- To work closely with the Field Care Supervisor & Oncall
- To ensure compliance with all office systems and procedures.
- Assistance with wages and invoice processing.
- Production of reports and management information as required.

To maintain accurate written and computerised record keeping you will be required participate in an on-call rota ensuring 24-hour cover.

Suitable applicants will have previous domiciliary care experience and a minimum of 1 years’ experience coordinating a homecare desk.

This is an excellent opportunity to make a difference and to have career with an established domiciliary care company. To be selected for this position you must be a car owner and driver.

Pay: £23,500.00-£26,000.00 per year

Work Location: In person

Application deadline: 01/05/2024


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