Fixed Term Operations Administrator

5 days ago


Manchester, United Kingdom Express Solicitors Full time

Express Solicitors are a top 200 Law firm that specialises in personal injury. We cover every area of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence matters. At Express, we pride ourselves in the work we do helping injured people.

We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel.

**Role**

Express is currently looking to appoint an Operations Administrator to assist the Operations Team and offer general support to the organisation on a fixed term contract for 6-12 months.

The main elements of the role will be to complete routine centralised processes including mailshots, user IT account administration, administration of insurance policies related to personal injury claims, document template maintenance, bulk transfers of cases between file handlers and assistance with reporting and management information requirements of the firm.

Additionally, the role will encompass aiding the Operations Team in respect of contracts, subscriptions, and periodic compliance processes. Support may also occasionally be required by the Managing Partner and other members of the senior management team.

**Job description**
- Administration of insurance schemes operated by the firm.
- Administration of user accounts on the company’s IT systems and external subscription-based services.
- Transfers of cases between file handlers using centralised processes.
- Creation and maintenance of legal template documents on the Proclaim case management system.
- Management of routine, periodic and ad hoc mailshots and e-shots.
- Administration of company documentation including version control and compliance.
- Providing administrative assistance with the maintenance of contracts etc in the correct filing systems and ensuring diaries for renewal and termination dates are maintained.
- Assistance with regulatory processes e.g., annual renewal of Solicitors Regulation Authority authorisation.
- Assistance with the correct implementation of regulatory requirements.
- Various ad hoc duties commensurate with the role.

The above list is not intended to be exhaustive due the expansive remit of the Operations Team.

**Person specification**

***Essential criteria
- Experience of working in an administrative/clerical role.
- Good knowledge of Microsoft Office software including a good working knowledge of Microsoft Excel.
- Excellent literacy and numeracy skills.
- Strong communication skills.
- Excellent organisation and time management skills.
- A positive attitude and ambition to succeed.
- Understanding of the legal industry and personal injury claims process.

Desirable criteria
- Advance knowledge of Microsoft Excel.
- Experience of producing reporting data.
- Experience of working in a professional or service industry.
- Experience of working within a regulated environment.

**Salary, Hours & Benefits**
- The starting salary is £20,000
- Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday.
- 23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols. Please note, the office is closed between Christmas and New Year and 3 holidays are reserved for this period.
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance available after 2 years’ service
- Death in Service - 2 x salary based on annual salary only - eligibility commences when you join the company
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
- Active training culture and various groups and events such as Diversity & Inclusion.
- Netball / Football team, 10km Manchester team and more.
- Usual ancillary benefits including Employee Assistance Programme etc.

**Recruitment Process**

Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.



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