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Member Service Advisor

4 months ago

Leeds, United Kingdom JD Gyms Group Full time

**Member Service Advisor - Leeds Kirkstall Road Contact Centre**

**Key Duties/Responsibilities**
- Handling inbound telephone calls.
- Respond to customer queries & complaints coming via our contact channels.
- Provide technical assistance to our members who may be having difficulties using the website or with their membership account.
- Communicate information about JD Gym Group facilities & services.
- Accurately record reasons for customer contacts.
- Deal with written communication and general administrative duties.
- Actively encourage feedback from our members.
- You’ll be expected to own your work and the members assigned to you, taking responsibility to reach a thorough, friendly, and professional outcome for every enquiry you deal with.
- You’ll be using a variety of computer systems to assist with your work, so being able to navigate around the latest technology and learn quickly, is essential.

**Full systems and policies training will be provided.**

**Skills/Experience/Knowledge**
- Good written and verbal communication.
- Computer literate.
- Ability to remain calm when dealing with emotional, difficult or distressed people.
- Ability to work on own initiative and as part of a team.
- Understands the need for confidentiality and compliance with legislation.

**Benefits**
- Free JD gym's membership
- Free onsite staff parking
- JD Affiliates Staff Discount

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

**Benefits**:

- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 26/04/2024