Lettings Negotiator

3 weeks ago

Reading, United Kingdom Cortland Full time

**Role**: Leasing Associate (Fixed Term)

**Reporting to**: General Manager

**Location**: Reading

**COMPANY OVERVIEW**

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA with over 70,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas, UK regional cities, and Dublin. Currently, we have three developments under construction, one in Birmingham, one in Manchester, and one opening in Watford this summer, with two more in the pipeline, including Leeds and a second phase in Watford.

We are looking for superstar team members to help drive service and standards for our residents. We will be operating a 24/7 model at this development and as such are looking for team players who are focused on customer service though our daytime service hours.

**ROLE OVERVIEW**

As Leasing Associate you will be the face of our brand connecting with future residents, identifying their wants and needs, and securing lease agreements for a multimillion-pound build to rent development. You will take the lead on leasing and be responsible for the customer experience and placemaking at your community. This is a diverse and challenging role, but you have a passion for interaction and the drive to succeed. You will be organised and agile in your approach, so you can manage whatever is thrown your way. You will work closely with the wider onsite team to achieve customer excellence at your community. Other key roles you include:
**The Tour Guide**
- Discover a prospect’s needs during your community tour and highlight all the benefits that will make them want to call your community home
- Highlight your development’s unique features and benefits and what sets it apart from the competition
- Create added value by anticipating requirements and addressing living concerns customers haven’t even thought of yet
- Host regular training workshops and feedback sessions to ensure you and your team strive for greatness

**The Deal Sealer**
- Go above and beyond to make prospective residents feel so at home they will never want to leave
- Optimise occupancy and increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies
- Shop the competition to stay one step ahead so that we always offer the best level of service
- Communicate with clarity and enthusiasm, assuring prospective residents that your development is where they want to live and a place, they will love to call home
- Process your deals efficiently and keep the residents updated consistently throughout

**The Better Living Expert**
- Understand that choosing a place to live is a big decision and that each customer will have their own set of concerns and non-negotiables to work through
- Enjoy listening to people’s problems with empathy and share helpful advice
- Relate well with all types of personalities
- Build lasting relationships based on your ability to help residents and future residents experience what better living truly means

**The Problem Solver**
- Always ready to take charge and find solutions for your team no matter how challenging the issue
- Able to multitask; one minute you are showing a customer their future home and the next resolving a customer query
- Dynamic approach to problem solving, well organised and ability to work well under pressure
- Proactive listener able to provide appropriate feedback and action any reasonable requests that may arise from your team or customers

**The Organisational Genius**
- Keep track of a high number of requests and needs without getting overwhelmed and create a culture that enables your team to do the same
- Having everything organised at the touch of a button so that you know which apartments are vacant, which have maintenance issues, and which are due for renewal
- You are comfortable creating and monitoring daily, weekly, and monthly reports that help guide your team’s performance and identify development opportunities
- The gatekeeper of information, accumulating details, and documents to create insightful development status reports
- Familiar with P&L and operational budgets and seek to find efficiencies where possible

 

**THE IMPACT YOU CAN MAKE**
- You thrive in a fast-paced environment and are driven by exceeding targets ensuring your developments occupancy is always high
- Discovering the needs and wishes of the f

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