Customer Care Specialist
5 months ago
Wild recruitment have a great opportunity for an individual who loves working with people to join a sought after company as a **Customer Care Specialist** which includes free onsite parking and 25 days holiday plus bank holidays.
This exciting opportunity will include working with the team to assist in looking at ways to improve the customer experience for both new and existing customers.
**Day to Day Tasks**:
- Answering and making calls
- Working within a team to assist internal and external customers
- A willingness to set standards and achieve KPIs.
- Understand the processes and systems used within the company
- Record and update customer information
- Make changes to customers account details, products and services.
- Answer general enquiries
- Contributing new ideas
**What we are looking for**:
- Experience working within customer service
- Good customer service skills
- Be able to communicate effectively using different channels of communication
- Take control of situations in all situations
- Capable of working in high pressured environments
- Be able to follow processes with high attention to detail
- Friendly and approachable
- Empathetic towards others
- Thrives on beating targets and exceeding targets
**Benefits**:
- £22,000- £25,000
- Free Parking
- Full Time
- Hybrid working
- 25 days holiday plus bank holidays
- Private Medical
- Good Pension Scheme
- Great maternity and paternity pay
- Childcare vouchers
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Milton Keynes
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