Customer Care Specialist
1 week ago
Our client is expanding their Customer Care team and is currently recruiting for several exciting Customer Care Specialist - Technical Team roles based in the Milton Keynes office, working within a fun and energetic team.
Within the role you will be part of a business-critical team, delivering high quality customer service to the UK customers.
Position: Customer Care Specialist - Technical Team
Hours: Monday to Friday, 9am to 5.30pm (A mix of working from home and the office)
**Salary**: £22,000 - £25,000
The job will involve
- Helping customers and consumers who have a problem get the quick, easy resolution they need.
- Can deliver first-class customer service. Solution driven, able to adapt service approach to tailor to the customers’ needs.
- Managing customer expectations, providing education and advice whilst ensuring queries are resolved in a timely manner with a view to reducing repeat contact.
- Troubleshooting issues to get to the root cause, fixing them where we can and working with other specialist teams when needed.
- Bridging the gap between our development teams and the customer by translating technical resolutions in a way that customers can understand.
- Providing customer and consumer feedback to the development teams to further enhance our offering.
- Proactively and constructively contributing ideas and challenging team processes where potential improvements have been identified.
The Person will
- Great problem solver You need to be curious about what is happening when things go wrong and seek to get to the bottom of it.
- Excellent questioning and listening techniques - you will speak to customers and consumers from all backgrounds, and you need to adapt your approach to get the information you need.
- Able to communicate effectively via different methods and to different audiences.
- Growth mindset, things change quickly and often, and you need to be able to respond appropriately.
- Can take ownership of a situation and see it through to the end to get the best possible outcome
- Is emotionally intelligent and has genuine empathy for people. Able to understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy while maintaining clear boundaries.
- Has an eye for detail and strong task/project management skills.
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
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