Complaints Handler/ Customer Care Advisor

2 weeks ago


Shiremoor, United Kingdom Pertemps Network Group Full time

**Complaints Handler/ Customer Care Advisor**:

- 067111759**£13.14 Per Hour**
- Full Time**Temporary**

**Shiremoor, Tyne and Wear**

**Customer Service And Call Centre**

**Job Description**:
**Complaints Handler/Customer Care Advisor**
**Full time role**
**Based in Shiremoor**
**Immediate Start**

We are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer complaints, queries and escalations calls to a high quality. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.
- **Base pay is £14.14 per hour.**
- 37 hours per week over 5 days out of 7, Monday to Sunday working on a shift pattern, early shift starts at 6am.- Free parking available, good transport links- Temporary to Permanent opportunities- Excellent training & developmentStrong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential, and working for a Utilities business is advantageous.
- **Opportunities and excellent training will be given, however good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.**

**Key Responsibilities**:

- Deliver excellent customer experience in line with the company's Quality Framework- Investigates complaints against company policies and procedures and regulatory guidelines;- Where possible, directly provides complaint solutions to customers;- Ensures complaints are handled in line with process, procedures and within regulatory timeframes. Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation- Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion- Liaise with internal departments and external companies to ensure a seamless and consistent service for customers**Pertemps**:
**Angela Sinton** 01912 557900
Division 067**Pertemps Newcastle**
- Unit 1 & 2
- Blackfriers Court
- Newcastle Upon Tyne
- Tyne and Wear
- NE1 4XB
- 0191 2557977



  • Shiremoor, North Tyneside, United Kingdom Pertemps Network Group Full time

    Complaints Handler/ Customer Care Advisor:£13.14 Per Hour Full TimeTemporaryShiremoor, Tyne and WearCustomer Service And Call CentreJob Description:Complaints Handler/Customer Care AdvisorFull time roleBased in ShiremoorImmediate StartWe are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer...

  • Parts Advisor

    3 weeks ago


    Shiremoor, United Kingdom Vauxhall Full time

    **Parts Advisor** **Evans Halshaw Vauxhall Shiremoor** **Salary of £22,433 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Parts Advisor

    4 weeks ago


    Shiremoor, United Kingdom Evans Halshaw Vauxhall Full time

    **Parts Advisor** **Evans Halshaw Vauxhall Shiremoor** **Salary of £20,849 with £3,100 bonus and excellent company benefits** Do you love working with people? Can you provide the highest standard of customer service possible to ensure their needs and requirements are met consistently? Join us as a Parts Advisor - on a daily basis you will serve our...

  • Parts Advisor

    2 weeks ago


    Shiremoor, United Kingdom Evans Halshaw Vauxhall Full time

    **Parts Advisor** **Evans Halshaw Vauxhall Shiremoor** **Salary of £22,435 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Service Advisor

    3 weeks ago


    Shiremoor, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Shiremoor About the role About the role We are currently recruiting for a new Service Advisor to help us keep our Shiremoor Ford running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private...

  • Service Advisor

    1 month ago


    Shiremoor, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Shiremoor branch running smoothly. **Hours** Full time, Monday - Friday 7.30am - 5.30pm and rotational Saturdays 8am - 12pm. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Service Advisor

    1 week ago


    Shiremoor, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Shiremoor branch running smoothly. **Hours** Full time, Monday - Friday 7.30am - 5.30pm and rotational Saturdays 8am - 12pm. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Service Advisor

    3 weeks ago


    Shiremoor, United Kingdom Redgate Lodge Full time

    **The Company** We are an award winning, family owned, growing business focused on used car service/maintenance/repair and we are now looking for a talented person to join us as a Service Advisor in our expanding Bosch Car Service Centre. **Required for the role** - Previous motor trade experience an advantage - Provide advice and estimates on work, book...


  • Shiremoor, North Tyneside, United Kingdom Northern Powergrid Full time

    We are hiring a dedicated Customer Service Support Administrator! Join our team, recognized as 'the engine room' of our regional operation. Here, we focus on providing power to 9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire. Our goal is to become the top energy company by serving customers effectively and offering...

  • Service Advisor

    2 weeks ago


    Shiremoor, North Tyneside, United Kingdom Redgate Lodge Full time

    The CompanyWe are an award winning, family owned, growing business focused on used car service/maintenance/repair and we are now looking for a talented person to join us as a Service Advisor in our expanding Bosch Car Service Centre.Required for the role Previous motor trade experience an advantage Provide advice and estimates on work, book in service and...

  • Quality Auditor

    6 hours ago


    Shiremoor, United Kingdom Manpower UK Ltd Full time

    Manpower Print & Packaging Division are currently retained on behalf of one of our prestigious partners, who are a global industry leading brand within their industry. With 200+ years heritage, a presence in 18 countries, no less than 45 plants globally (with additional sites in development) and being recognised as innovator within industry with a passion...


  • Shiremoor, United Kingdom Arnold Clark Full time

    **Salary**: £34,216 plus benefits **Type of work**: Permanent **Location**: Shiremoor About the role We’re looking for Used Vehicle Preparation Mechanics to join the Arnold Clark team and develop their skills and career with us. **Benefits**: 33 days’ annual leave Additional opportunity to earn up to £9,000 every three years in performance bonuses...


  • Shiremoor, United Kingdom Jobs in Science Full time

    Our client is a multinational consumer goods corporation; specializing in a wide range of personal care and hygiene products; organized into several segments including Beauty; Grooming; Health Care; Fabric & Home Care; and Baby and Feminine care.Based on Cobalt Park, initially in office, then 2 days a week in the office Hybrid.Temporary contract until end of...


  • Shiremoor, United Kingdom Jobs in Science Full time

    Our client is a multinational consumer goods corporation; specializing in a wide range of personal care and hygiene products; organized into several segments including Beauty; Grooming; Health Care; Fabric & Home Care; and Baby and Feminine care.Based on Cobalt Park, initially in office, then 2 days a week in the office Hybrid.Temporary contract until end of...


  • Shiremoor, United Kingdom Netwirking Ltd Full time

    **£25,000 per year plus commission** **Monday - Friday** **Hybrid working** Netwirking Recruitment are working with a national client who are looking to hire an Inside Sales Representative to their team due to expansion. The role is based at the Newcastle office with the flexibility to work on a hybrid basis. The client have been providing IT support to...

  • Sales Consultant

    4 weeks ago


    Shiremoor, United Kingdom Arnold Clark Full time

    £25,500 with no company car or £23,500 with company car - On target earnings of £35,000-£40,000 with uncapped earning potential - A flexible five-day working week - 33 days’ annual leave - All the training you need to thrive in your role - Private healthcare - Life Assurance - Generous retail discounts - Maternity & Paternity packages **Are you a...

  • Sales Consultant

    3 weeks ago


    Shiremoor, United Kingdom Arnold Clark Full time

    **Salary**: £25,500 plus commission and benefits **Type of work**: Permanent **Location**: Shiremoor About the role £25,500 with no company car or £23,500 with company car On target earnings of £35,000-£40,000 with uncapped earning potential A flexible five-day working week 33 days’ annual leave All the training you need to thrive in your...

  • Sales Consultant

    3 weeks ago


    Shiremoor, United Kingdom Arnold Clark Full time

    **Salary**: £25,500 plus commission and benefits **Type of work**: Permanent **Location**: Shiremoor About the role £25,500 with no company car or £23,500 with company car On target earnings of £35,000-£40,000 with uncapped earning potential A flexible five-day working week 33 days’ annual leave All the training you need to thrive in your role Private...


  • Shiremoor, United Kingdom Linaker Ltd Full time

    WELCOME TO LINAKERFor 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.Linaker was founded upon three core values: trust, reliability...


  • Shiremoor, North Tyneside, United Kingdom Linaker Ltd Full time

    WELCOME TO LINAKERFor 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work.Linaker was founded upon three core values: trust, reliability and...