Service Advisor

**Salary**: £25,740 with up to £37,000 OTE plus benefits

**Type of work**: Permanent

**Location**: Shiremoor
About the role

About the role

We are currently recruiting for a new Service Advisor to help us keep our Shiremoor Ford running smoothly.

What we can offer you

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Prospect of progressing to an IMI training programme

Hours

**Full time**: Monday - Friday, 8am - 5.30pm, and rotational Saturdays, 8am-12pm.

About the role

Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
Following the company’s digital journey from booking in a customer to creating their invoice for payment.
Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
Maintaining knowledge of aftersales products and services, and upselling where appropriate.
Making sure the customer database is updated and accurate at all times.

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
The ability to multi-task and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
Ability to prioritise your workload.
Ability and willingness to work with defined processes and guidelines.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.

Nice to have (but not essential)

Experience of upselling products or services is desirable.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about life at Arnold Clark, visit our website.

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance