Customer Support Advisor
1 week ago
We are hiring a dedicated Customer Service Support Administrator Join our team, recognized as 'the engine room' of our regional operation. Here, we focus on providing power to 9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire. Our goal is to become the top energy company by serving customers effectively and offering sustainable energy solutions.
We are seeking an individual enthusiastic about communications to help share our journey as we continue to invest in our network, promote net zero, and work towards a greener energy future.
Responsibilities:
- General admin support for internal and external customers.
Benefits:
- Competitive salary ranging from £22,011 to £24,268.
- Pension scheme enrollment.
- 25 days of holiday plus bank holidays.
Key Duties:
- Processing purchase orders and payments.
- Utilizing various Microsoft Office products and in-house systems.
- Database management and record-keeping.
- Liaising with colleagues, contractors, and customers.
- Improving processes to enhance customer experience.
- Building strong relationships within teams.
Requirements:
- Proficiency in IT systems and data inputting.
- Excellent communication and customer service skills.
- Strong IT skills, including Microsoft Office.
Although not mandatory, familiarity with the power distribution network is a plus. Experience with Oracle systems is advantageous, but full training will be provided to the right candidate.
Applicants will be assessed solely based on their suitability for the position, regardless of personal attributes. As the role may involve customer premises visits, the chosen candidate will undergo a basic Disclosure and Barring Service (DBS) check. Kindly indicate your consent for this check in your application.
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