2nd Line IT Support

2 weeks ago

City of London, United Kingdom Aon Full time

**Responsibilities**Technology Service Engineer We’re hiring**
Aon are currently recruiting a Technology Service Engineer to join our team in London. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the desksideenvironment; Presenting appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects.
**About Aon**Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics todeliver insights that reduce volatility and improve performance.
**About the Role Your impact as a Technology Service Engineer**:

- Supporting and maintaining all deskside technologies:

- Second line solving of IT incidents raised by colleagues through our Global Service Desk;
- Taking ownership of incidents/requests until fulfilment;
- Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries:

- Handling stock control at all offices, ensuring appropriate levels of IT stock are held;
- Assisting in maintaining security of Aon IT hardware assets;
- Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations;
- Assisting in maintaining full legal complicity of Aon installed software;
- Participating in training to add to the overall skill levels of the Colleague Technology Services team;
- Providing L1 and L2 support at tech bars as and when required;
- Analysing and producing data for Aon managers, as the need arises;
- Crafting and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base;
- Ensuring technology support meets the customer requirements as defined in the Service Level Agreements;
- Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adverselyaffect the business, interests or reputation of any Group Company.

**About you Your knowledge and expertise**:

- Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment;
- Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required;
- Strong analytical and problem-solving skills.
- Advanced and expert proficiency in general and product specific IT support issues;
- Provide support and assistance for call logging, and administration of support cases (hands-on);
- Ability to challenge, question and improve methods and processes where necessary;
- Methodical with good attention to detail and a good organiser;
- An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer;Experience of modern Microsoft Office products, and miscellaneous...

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