Courier Customer Service Agent

3 weeks ago


Colnbrook, United Kingdom Freightserve recruitment Full time

Freightserve recruitment are looking for a Courier Customer Agent for a well-established Courier company based in the Colnbrook area.

**Job Purpose:

- **

The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.

**Duties and Responsibilities**
- Taking customer bookings
- Dealing with key accounts
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers for commercial invoices
- Contacting customers or agents when there is a problem with the collection or delivery.
- Booking Uk overnight collections and deliveries
- Ability to work under pressure.

**Qualifications/Skills**
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Extensive geographic knowledge
- Working knowledge of domestic and international travel

Working Monday to Friday 8am to 5pm / 9am to 6pm / 10am to 7pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Colnbrook, Berkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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