Platform Host Relief

5 months ago


Cambridge, United Kingdom Greater Anglia Full time

£24 552

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an exciting opportunity to join our Customer Service Team within Cambridge North Station as a Platform Host. Please note that this is a relief position.

**The Role**

The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customer experience at our station.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.

This colleague would be responsible for the safe, punctual dispatch of trains and work in accordance of the rule book and operational standards, whilst maintaining excellent customer service

In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.

During disruption, this colleague will be required to provide support and assistance to our customers.

The role will involve working with our Drivers and Conductors to ensure smooth communication and service.

As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and collaborating with other areas of the business when required.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Effecient customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)


  • Platform Host Relief

    5 months ago


    Cambridge, United Kingdom Greater Anglia Full time

    £24 552 **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised...

  • Welcome Host Relief

    5 months ago


    Cambridge, United Kingdom Greater Anglia Full time

    £26,302 **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised...

  • Platform Host

    5 months ago


    Cambridge, United Kingdom Greater Anglia Full time

    £26,517 **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised...

  • Platform Host

    5 months ago


    Cambridge, United Kingdom Greater Anglia Full time

    £26302 **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised...

  • Customer Service Host

    4 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    About the RoleWe are seeking a highly professional and customer-focused individual to join our team as a Welcome Host Dispatch Relief. As a key member of our station team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual dispatch of trains, and maintaining a high level of professionalism at all times.Key...

  • Customer Service Host

    4 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    About the RoleWe are seeking a highly professional and customer-focused individual to join our team as a Welcome Host Dispatch Relief. As a key member of our station team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual dispatch of trains, and maintaining a high level of professionalism at all times.Key...

  • Customer Service Host

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    About the RoleWe are seeking a highly professional and customer-focused individual to join our team as a Welcome Host Dispatch Relief. As a key member of our station team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual dispatch of trains, and maintaining a high level of professionalism at all times.Key...

  • Customer Service Host

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    About the RoleWe are seeking a highly professional and customer-focused individual to join our team as a Welcome Host Dispatch Relief. As a key member of our station team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual dispatch of trains, and maintaining a high level of professionalism at all times.Key...


  • Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    The RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Host. In this role, you will be responsible for providing exceptional customer service to our passengers, ensuring their safety and comfort while on our trains and at our stations.As a Customer Service Host, you will be the face of our company, and...


  • Cambridge, United Kingdom Greater Anglia Full time

    The Role The purpose of the role is to provide a safe environment whilst delivering effective customer service at all times and seeking opportunities to enhance the customer service experience at the station. You will ensure that customers are extended at the station, providing proactive assistance and information to customers on and off the train. ...

  • Relief Worker

    5 months ago


    Cambridge, United Kingdom The Riverside Group Full time

    **Job Title: Relief Worker** **Salary: £11.79 per hour** **Working Hours: As and when required** **Location: Cambridge Youth Foyer, Cambridge** **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by...


  • Cambridge, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Customer Service Host

    2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Greater Anglia Full time

    The RoleAs a Customer Service Host at Greater Anglia, you will be responsible for providing a safe and welcoming environment for customers while delivering exceptional customer service. You will ensure that customers receive proactive assistance and information, both on and off the train.You will be responsible for the safe and punctual dispatch of trains,...

  • Platform Host

    5 months ago


    Cambridge, United Kingdom Greater Anglia Full time

    £24,552 (pro rata) **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of...


  • Cambridge, Cambridgeshire, United Kingdom Boom Battle Bar Full time

    Are you ready to unleash your inner host and create unforgettable experiences for our guests?As a Games Host at Boom Battle Bar, you'll be the master of ceremonies, responsible for bringing the fun and excitement to our venues. From hosting Shufl Board competitions to showing our guests how to throw an axe, you'll be the ultimate host with a twist.But it's...

  • Workplace Host

    5 months ago


    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Workplace Host** at Sodexo in **Cambridge**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something greater. You belong in a team where you can...

  • Gaming Venue Host

    1 week ago


    Cambridge, Cambridgeshire, United Kingdom Boom Battle Bar Full time

    We are seeking a charismatic and energetic Games Host to join our team at Boom Battle Bar. As a Games Host, you will be responsible for creating an unforgettable experience for our guests, from hosting axe throwing competitions to explaining our gaming rules to newcomers.Why work at Boom Battle Bar?We are our teams biggest advocatesWe'll give you a clear...

  • Nursery Assistant

    4 months ago


    Cambridge, United Kingdom Busy Bees Full time

    **Do you want to see personal growth opportunities beyond where you are now and well into your future? Busy Bees have assisted thousands of colleagues achieve just that.** **About our Nursery** Busy Bees Westwick Hall Farm Nursery are proud to hold Outstanding Ofsted rating. The warm and friendly team look forward to welcoming new Relief team members....

  • Lobby Host

    2 months ago


    Cambridge, United Kingdom Sodexo Full time

    Job Introduction A role that keeps everyone smiling. Get paid to put a smile of someone's face as a  Lobby Host  in Cambridge, CB1 2FB!! Be the friendly face of our vibrant corporate site, creating a welcoming start to our colleagues and clients day.   A role where you’ll love what you do. Join a team that values you...

  • Product Host

    5 months ago


    Cambridge, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint a Product Host to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...