Pathway Support Coordinator, Ent

2 weeks ago


Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

We are looking for a well-motivated, flexible and adaptable person who enjoys a challenge to join the busy ENT Admin Team. This role will include answering the phones, Printing referrals, and liaising with patients, clinicians and the rest of the ENT team. On occasion it may be required to support the clinic prep team in helping to Prepare notes ready for clinics.

The right applicant will ideally have previous clerical and customer service experience. You should be enthusiastic, motivated and have excellent communication and organisational skills. You should be able to work well under pressure and have the ability to prioritise your own workload. You will be expected to use your initiative and discretion, have an enthusiasm for your work and an excellent ‘team’ working ethos which is essential for our service to succeed.

If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team and would like an informal discussion please contact us.

Please ensure you can provide evidence of the required qualifications as per the person specification as you will be expected to present these should you be successful.
- To answer the phone line within the referrals office
- To print off referrals
- Ensure Clinic slots are fully utilised
- To update any missing outcomes on reports
- Book patient appointments
- Filing in patients note
- To attend in-service training meetings to ensure that skills knowledge are kept up-to-date and appropriate to the post
- Any other duties commensurate with the role and service needs.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- Ensure accurate and timely processing of clinical and administrative correspondence.
- Prioritise work in appropriate order to ensure work is completed within agreed targets times.
- Appropriate utilisation of clinic slots/Identifying gaps to be filled
- Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
- To utilise the Track-IT system to update case note tracking.
- To ensure all outcomes are recorded accurately both paper and electronic
- To attend all mandatory training as required by the CMG/Trust

(please refer to the job description/person specification for full details on the role)



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