Mobile Support Team Member

2 days ago

Derby, United Kingdom Mitie Full time

**Main Duties**
- To work as part of a team to deliver a first class service within the facility between the hours of 06:30 - 18:30
- To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high quality support is supplied to the business consistently
- To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information
- Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture
- To provide a first fix response for the onsite AV and MFD's
- Provide labour support to ad-hoc out of hours events
- Internal/external post and courier deliveries/collections
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
- To communicate effectively with other departments and neighbouring Mitie sites.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public area

**What we are looking for**
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- To be able to move heavy / bulky items
- A clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Enthusiastic and conscientious approach to all Site Support related tasks
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working

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