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Service Advisor

4 months ago

Morecambe, United Kingdom Cox Motor Group Full time

**Service Advisor OTE £27,000 per annum**

Working hours: 42.5 hours per week Monday - Friday, alternative Saturday

Cox Motor Group have two fantastic opportunities to get on-board with two of our dealerships based in Lancaster.

We are looking for Service Advisors with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

**Main Purpose of Job**

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.

To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

**Service Advisor Job role**:
You will be the first contact for the customer as they enter the dealership.

Explain the repair process and then book the customers vehicles in.

You must be able effectively sell products and services as well as making customer bookings.

Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation.

To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service.

Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.

Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.

Be able to meet all deadlines as set by Line Manager and company procedures.

Adhere to all Health & Safety, environmental and Company policies and procedures.

Ensure accurate documentation for warranty work in line with requirements and dealership policy.

Ensure jobs in progress are monitored, and report problems to Line Manager.

**You must hold a full clean UK driving licence to be considered for this role.**

**What you get in return**

23 days holiday + bank holidays

On going Training and Development

Work Place Pension after 3 months

Friendly atmosphere

Uniform provided

Car Benefit Scheme available after 6 months and meets criteria

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company pension

Supplemental pay types:

- Performance bonus

**Experience**:

- service advisor: 1 year (preferred)
- motor trade: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Full Clean UK Driving licence (required)

Work Location: In person