Mortgage Assistant
6 months ago
**About Allica Bank**
Recently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank for established small & medium sized enterprise (SME) customers.
Established SMEs are one of the last underserved opportunities in UK fintech. They are the backbone of local communities - representing over a quarter of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We’re here to change that.
In our most recent employee survey 92% of our colleagues said that they enjoy working for Allica, and 88% recommend us as a place to work. But we’re not for everyone. Alongside survey responses describing our culture as rewarding, energetic and collaborative, you’ll also hear words like challenging and fast paced.
We’ve won multiple awards in our two years of trading, and recently accelerated our plans by completing a major acquisition alongside a £100m+ funding round. You will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them.
**What You'll Do**
- Ensure front-end Decision in Principle and Offer Letters are managed to a high quality and within SLA.
- Fee management and collaborating with the Payments team (i.e non-nominated account issues, payment enquiries etc).
- You are able to manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
- Able to build and maintain relationships with core internal stakeholders also; Underwriting and Business Relationship Managers being key.
- Maintain true and accurate records for each case worked on.
- Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
- Adhere to the Bank’s brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Banks policies and procedures, and good client outcomes form the basis of decisions made.
- Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
- Maintain clear and accurate internal records for MI and monitoring.
- Maintain and update customer records, including data entry into FMS, the Core Banking system.
- Assist Operations team and other departments as and when directed.
**What You'll Bring**
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Commercial Mortgage based background if preferable.
- A generic knowledge of the commercial environment and lending pipeline management.
- A good level of financial and commercial awareness.
- Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
- Excellent organisational and IT skills.
**Working at Allica Bank**
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities.
- Regular social activities.
- 25 days holiday - with the option to Buy/Sell.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover (with the option to add family members).
- Life assurance.
- Income Protection.
- Family friendly policies including enhanced Maternity & Paternity leave.
- Season ticket loans.
**Don’t tick every box?**
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you
**Diversity**
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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