Administrator - Hybrid

3 weeks ago


Manchester, United Kingdom Adecco Full time

**Adecco Manchester are proud to be working with an awarding body within the education field to recruit for an Customer Service Administrator to join their business in Manchester on a hybrid basis.**

**Details**
- Mon-Fri
- Hybrid working
- office located in Didsbury
- £22'000 starting salary
- 25 days annual leave plus bank holidays and 2 extra CSR days
- Long service awards
- Pension scheme

**This role will provide customer Service and Operational Support to various Accredited Training Centres across the UK and duties will include**:

- Establish and maintain strong customer relationships
- Pro-actively enhance service delivery
- Be responsible for the upkeep of customer records
- Provide customers with access to online systems
- Responsible for providing first class administrative customer support
- Proactively communicate with all customers prior to published activity dates
- Communicate information internally and externally and coordinate responses
- Provide support in all operational aspects of the assessment life cycle
- Co-ordinate results release process including all associated tasks
- Provide account management for customer including account reconciliation, payment queries and collection of outstanding fees
- Plan and deliver operational training to centres
- Conduct department inductions for new starters globally
- Process compliments and complaints in accordance with company policy
- Prepare for and attend relevant meetings
- Responsible for regular content reviews and maintenance of online registration platform
- Managing Certificate Services processes and procedures

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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