Client Service, Vice President
2 months ago
Who we are looking for?
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
The client service manager is responsible to ensure the client receives the highest level of support across State Street. This is predominately a client facing role, working with the client at various levels of seniority.- Accountability for Client Satisfaction, directly as it relates to Client Service and in driving improvement and/or remediation from other Global Delivery teams- Accountable for client satisfaction, client service experience globally and accountable for performance measures and NPS Surveys / Service Responses- Will be required to lead and execute non complex change for designated clients and be an integral stakeholder in more complex change requirements- Effectively manage staff by driving mission of the client service organization; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning- Advance the team’s collective knowledge and effectiveness by bringing insights, innovation and solutions to the team and ensuring sustainable best practice across the full suite of products and services STT offers- Responsible for reducing operational risks caused by clients or their agents- Play a key role in establishing and nurturing a culture of ‘Risk Excellence’ across the GD UK Client Service team, encourage an environment of openness that welcomes effective challenge and supports open discussion.- Play a key role in establishing and nurturing a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.- Communicate at all levels professionally with impact and empathy.
What we value
These skills will help you succeed in this role- Ability to face off with a client at various levels- Strong critical thinking, problem solving, and decision-making skills- Excellent administrative and organizational skills- Ability to multitask and work efficiently to meet client deliverables.
Education & Preferred Qualifications- Bachelor’s degree- 8+ years of industry relevant experience and likely a background in either custody or general ledger accounting or audit experience- Previous client service reporting experience- Advanced Excel skills (advanced formulas, pivot tables, VLOOKUP).
Additional requirements- Exceptional interpersonal & communication skillsWe truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
State Street is an equal opportunity and affirmative action employer.
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