Benefit Assessor

4 months ago

Ellesmere Port, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Benefit Assessor - Housing**
**Reference no: Cheshire 5230341**
**Pay Rate: £18.00 per hour PAYE**
**This opening assignment is for 3 months **The purpose of the role is to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearance times as laid out in the Service plan.
**Key Responsibilities**:

- Be responsible for processing all work allocated to them by the Benefit Team Leaders, in accordance with the Services stated performance indicators and office procedures.
- Maintain customer’s records accurately via the Council’s on-line computer systems, complying with Data Protection, Freedom of Information and other security standards.
- Give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to.
- Identify and initiate recovery of overpaid benefits and classify each overpayment for subsidy purposes.
- To provide support, training or mentoring to colleagues and partners as required.
- Conduct quality control exercises by checking the work of others in the team as required and identifying discrepancies and errors, reporting the results to the Benefits Team Leader.
- Conduct home visits, with a colleague if necessary, to facilitate any benefit related enquiries.
- Deal with telephone enquiries and provide assistance on complex issues to employees on the One-Stop-Shops and if appropriate conduct interviews with the customer.
- Work in partnership with the Council Tax Billing/ Recovery/ Fraud sections and maintain effective communication on common issues.
- Liaise with DWP offices, the Rent Officer Service, Housing Associations and private landlords on individual cases.
- Identify and refer any cases of potential fraud to the Fraud Team for investigation, liaising with investigators as required.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Cheshire 5230341**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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