Telephone Collections Operator

2 weeks ago

Market Harborough, United Kingdom Rundle & Co Limited Full time

**Client**: Rundles

**Role Title**: Telephone Collections Operator

**Location of roles**:Market Harborough

**Salary**:£19,300p/a (plus bonus after completion of review period)

**Role** - Full Time

**Role Title: Telephone Collections Operator**

**Role - Full Time, office based** _(_*_37.5hrs per week with Shifts of 8am-4pm,10am-6pm, 12pm-8pm)_*

**Occasional Saturday working (8am-12pm) and Bank Holidays**

**25 days annual leave plus bank holidays**

**Benefits: Retail Discounts, Pension, Cycle to Work scheme, Gym Membership supplement, Additional Leave**

**Description of role and company**:
Due to expansion, our team is looking to recruit an enthusiastic and determined Telephone Collections Operator. We are a well-established debt enforcement agency working on behalf of local authorities. This is a full time, office based, permanent role. Rundles work on behalf of local authorities across England and Wales, you will be dealing with inbound and outbound calls relating to unpaid Council Tax, Penalty Charges Notices, Business Rates and Sundry Debts. We pride ourselves in providing excellent customer service skills alongside being empathetic to both the individual and our clients. The applicant will ideally have previous work experience in a Call Centre and previous debt negotiation experience although this is not essential. Full training will be provided with support from the in-house managerial team who will assist you throughout your journey.

**Rundle’s**

Established for over 20 years our client has developed an excellent reputation built on mutual respect and co-operation within the team and extended through to the treatment of their debtors
- Specialising in the collection and enforcement of council tax, national non-domestic rates and penalty charge notices for its Local Authority Clients.
- Their team of certificated Enforcement Agents is one of the largest in the country; each of them is handpicked for their skills, attitude and approach.
- Integrity and transparency are vital; our clients’ accounts are fully audited by an independent Top 20 accountancy firm. Dun & Bradstreet recently gave them a 5-star rating, which means the condition of their business is superior to other firms in the industry.

**Role**
- Receiving calls from customers owing money to the local authority clients, or third parties acting on their behalf
- Outbound calls to establish contact with customers, collect payments and/or set an arrangement
- Collecting payment in full alongside always ensuring a high standard of customer service
- Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
- Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
- Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally

**About you**:
To be successful in the role you would need to demonstrate:

- Confidence in dealing with customers over the phone - often in challenging circumstances
- Confident negotiator to achieve the shortest arrangements to fulfil client requirements
- Previous practical office administration experience
- Attention to detail - able to spot and rectify mistakes quickly
- Being comfortable in using a variety of technologies and software systems
- Needing to work procedures and policies designed for the team
- Dealing with a diverse range of calls (including some of the most vulnerable of people) and being able to determine the most appropriate outcome for both the customer and our clients

**Applicants requesting part time employment will not be considered**

**Job Types**: Full-time, Permanent

**Education**:
GCSE or equivalent (preferred)

**Experience**:
Customer Support & Client Services Occupations: 1 year (preferred)

Customer service: 1 year (preferred)

Debt Negotiation: 1 year

Reference ID: Call centre

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,135.00 per year

**Benefits**:

- Additional leave
- Company events
- Cycle to work scheme
- Gym membership
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Callcentre

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