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Customer Service Advisor
4 months ago
**Job Description**:
**Job description**
**Customer Service Advisor**
This is a full-time position working Monday - Friday with shifts in between 8am - 6pm.
**The role and responsibilities**:
- Working in the complaints team, the main responsibility will be to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible.
- Identify customer needs and resolve their problems, offering advice and alternatives where necessary.
- Effectively communicating with customers in a timely and efficient manner whilst always bearing in mind the relevant regulatory requirements.
- Inputting data into the system where needed.
**What we are looking for**:
- Previous Customer Service experience is essential
- Good organisational skills
- Confidence using Excel and Word
- Good telephone manner and ability to use empathy while speaking to a wide range of customers
