Lending Operations Associate

5 months ago

Manchester, United Kingdom OakNorth Bank Full time

We have an exciting opportunity to join OakNorth Bank as a Lending Operations Associate This is a full-time, permanent, office-based position in Manchester reporting to our Lending Operations Manager. This is a new role to the bank, giving the individual the opportunity to shape the way we do things in this space as the function grows.

**Responsibilities**:

- The key responsibility of this role is to support the origination and in-life management of OakNorth Digital Lending products
- Interaction with and coordination of both internal and external stakeholders to ensure loans are executed with speed, accuracy and control
- When appropriate, escalate calls to resolve complex issues, gathering sufficient information to enable colleagues to support through to resolution
- Processing and review of key customer and property searches to ensure satisfaction to lend
- Oversight of the lending pipeline, communicating key performance metrics to internal stakeholders through structured reporting
- Oversight of arrears management, ensuring customers are appropriately supported in the event they miss loan payments
- Providing customer support with a friendly, timely and helpful manner
- Focussing on delivering excellent customer service within a fast-paced environment
- Proactively developing personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
- Contributing to ad-hoc duties and projects as determined from time to time by members of the management team
- Working cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes
- Actively developing and enhancing processes to prepare for growth and scale of the product and the support the team provides
- Actively minimising the risk to the business and the customer by focussing on process controls.

**Required experience**:

- Previous experience within a lending role and working with customers
- Excellent interpersonal skills, energetic and friendly
- Strong communication skills
- Detail oriented mindset with strong organisational skills
- Resilience and the ability to work under pressure, and to pressing deadlines/SLAs
- Previous customer service experience is ideal
- Undergraduate degree or above is preferred but not essential

**Benefits & Perks**:

- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits - opt-in to what matters to you
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you - Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym)

**About Us**
- Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
- And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
- But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
- Our story_
- OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer - and it was broken.
- Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
- The industry was backward-looking and too focused on historic financials, rather than future potential.
- So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
- No more what ifs, OakNorth Bank exists.

  • Senior Lending Operations Analyst

    7 days ago

    Manchester, United Kingdom Barclays Full time

    About the RoleWe are seeking a Senior Lending Operations Analyst to join our Wholesale Lending team at Barclays. As a key member of the team, you will be responsible for monitoring and improving the efficiency and effectiveness of our lending operations.Key ResponsibilitiesDevelop and implement procedures and controls to mitigate risks and maintain...

  • Associate Director Large Corporate Lending

    6 months ago

    Manchester, United Kingdom Barclays Full time

    **Associate Director - Large Corporate Lending** **Manchester** As a Barclays Associate Director - Large Corporate Lending, you will work within the Corporate Bank supporting Structuring Directors/Vice Presidents (VP), Relationship Directors and Product Partners in the origination, structuring and execution of UK mid-large market debt finance deals. This is...

  • Lending Operations Officer

    6 months ago

    Manchester, United Kingdom Santander Full time

    Lending Operations Officer Country: United Kingdom **WHAT YOU WILL BE DOING** Middle Office Administrator

  • Lending Operations Lead Business Analyst

    1 month ago

    Manchester, United Kingdom Barclays Full time

    As a Lending Operations Lead Business Analyst at Barclays, you will be working within the Wholesale Lending department, responsible for ensuring the efficient and effective conduct of lending operations. You will develop and implement procedures and controls to mitigate risks and maintain operational efficiency. Your key responsibilities will include...

  • Lending Advisor

    6 months ago

    Manchester, United Kingdom NatWest Group Full time

    **Customer Service & Operations**, **Customer**: **Lending Advisor**: Manchester, United Kingdom Permanent Full Time R-00229615 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive team We’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the process This is an opportunity for...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Join us as a Customer Service & Operations Adviser in Lending Operations Take on a new role, where you’ll have the chance to work with a collaborative and supportive team We’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the process This is an...

  • Senior Lending Operations Officer S2 Corporate

    6 months ago

    Manchester, United Kingdom Santander Full time

    Senior Lending Operations Officer | S2 | Corporate & Commercial Banking | Manchester Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** At Santander we’re driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably....

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive teamWe’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the processThis is an opportunity for...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive teamWe’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the processThis is an opportunity for...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive teamWe’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the processThis is an opportunity for...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive teamWe’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the processThis is an opportunity for...

  • Retail Lending Operations Manager

    2 weeks ago

    Manchester, United Kingdom DF Capital Full time

    OVERVIEWAt DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 100 serves thousands of customers across the UK, transforming savings into new opportunities...

  • Senior Business Analyst

    1 month ago

    Manchester, United Kingdom Barclays Full time

    As a Senior Business Analyst - Wholesale Lending at Barclays, you will be responsible for monitoring the bank's lending operations to ensure they are conducted in an efficient and effective manner, while complying with relevant regulatory requirements.Key responsibilities include developing and implementing Wholesale Lending procedures and controls to...

  • Wholesale Lending Team Lead

    1 week ago

    Manchester, United Kingdom Barclays Full time

    About the TeamThe Wholesale Lending team at Barclays is a dynamic and innovative group of professionals dedicated to delivering exceptional results. As a Wholesale Lending Team Lead, you will be responsible for leading a team of analysts and providing strategic direction to drive business growth.Key ResponsibilitiesLead a team of analysts to achieve business...

  • Customer Service

    4 weeks ago

    Manchester, MAN, M3 3AP, Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Adviser in Lending OperationsTake on a new role, where you’ll have the chance to work with a collaborative and supportive teamWe’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the processThis is an opportunity for...

  • Senior Lending Executive

    1 week ago

    Manchester, United Kingdom Shawbrook Full time

    We are seeking a highly experienced Senior Lending Executive to join our team at Shawbrook. In this role, you will lead the development and execution of our Asset-Based Lending (ABL) strategy, driving growth and delivering strong returns on investment.Key ResponsibilitiesOversee the origination, structuring, and execution of ABL transactions, ensuring...

  • Lead Business Analyst

    7 days ago

    Manchester, United Kingdom Barclays Full time

    About the OpportunityThe Lead Business Analyst - Wholesale Lending role is a critical position within our Wholesale Lending team at Barclays. As a leader, you will be responsible for driving business improvement initiatives and developing strategies to enhance our lending operations.Key ResponsibilitiesDevelop and implement business improvement...

  • Asset Based Lending

    3 days ago

    Manchester, United Kingdom Arbuthnot Latham & Co., Limited Full time

    Arbuthnot Latham has been associated with banking since 1833.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.We combine private and commercial banking, wealth planning and investment management.We believe in traditional relationship and service-led banking powered by modern technology.Our...

  • Fintech Manager

    1 month ago

    Manchester, United Kingdom Fintellect Recruitment Full time

    Job DescriptionLending Manager - FintechFintech focused on SME lending seeks experienced professional to support Loan Management team in streamlining operational systems and improving customer experience.Key responsibilities include:Good understanding of loan and security documentationProven ability to manage multiple tasks while maintaining high levels of...