Customer Service

4 weeks ago


Manchester MAN M AP, Manchester, United Kingdom NatWest Full time

Join us as a Customer Service & Operations Adviser in Lending Operations

  • Take on a new role, where you’ll have the chance to work with a collaborative and supportive team
  • We’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the process
  • This is an opportunity for you to progress your career, as we’ll take a real investment in your development towards professional qualifications
  • Your time will be split between client meetings, collaborating with colleagues in our Manchester office, minimum one day a week, or as required, with the remainder working remotely

What you'll do

As a Customer Service & Operations Adviser, you’ll be working closely with relationship management teams to generate business from customers and prospective customers. Day-to-day, you’ll be helping to shape transactions and prepare, submit and manage credit applications through to their drawdown. You’ll also be supporting your customers directly through this process, liaising between them and third parties for all lending requirements.

Your responsibilities will include:

  • Fully implementing processes including limit renewals, lending and security documentation and new lending fulfilments
  • Working with relationship managers to complete all required steps with credit, including instructing valuations, security and credit documentation
  • Providing support to relationship managers in achieving income growth from existing and new customers

The skills you'll need

We’re looking for someone who has an understanding of credit and account opening systems and processes. In order to deliver excellent customer service, you’ll have strong communication skills and good attention to detail.

You’ll also need:

  • Knowledge of business lending processes and schemes
  • The ability to build and apply product and process knowledge to your role
  • Good planning and organisational skills
  • The ability to perform well under pressure

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

  • Full time – 35hrs
  • Permanent
  • You’ll typically be working 9am - 5pm Monday to Friday

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £23,940 per year (pro rata for hours worked)

You’ll join on a competitive salary of £23,940 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.



  • Manchester, MAN, M3 3AP, Manchester, United Kingdom NatWest Full time

    Join us as a Customer Service Officer, Premier BankingWe’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou’ll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for themYou’ll be a detail-orientated person able to...

  • Service Designer

    4 weeks ago


    Manchester, MAN, M3 3AP, Manchester, United Kingdom NatWest Full time

    Join us as a Service DesignerThis is a fantastic opportunity for an innovative digital specialist to join our Digital Experience Design team, and have a significant impact on our customer journeyYou’ll be simplifying and improving the customer experience and making sure that digital experiences are optimised in the delivery of speed and effectivenessThis...


  • Manchester, MAN, M3 3AP, Manchester, United Kingdom NatWest Full time

    Join us as an Infrastructure Analyst in Hardware Asset ManagementHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities...


  • Manchester, MAN, M3 3AP, Manchester, United Kingdom NatWest Full time

    Join us as a Financial Control Manager, Statutory ReportingEnhance your leadership skills by managing a team on the delivery of all product and financial control activities within the Finance Transaction Control functionYour daily responsibilities will see you providing the supporting information as required to customers at a senior level in Financial...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Manchester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Manchester, UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Manchester. As a key member of our operational team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Manchester, we're seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and supporting the store's operations in Manchester, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Assist customers with product selection and operate the cash register.Maintain the store's visual presentation...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Manchester, United Kingdom. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are looking for a Customer Service Associate to provide outstanding customer service and support the store's operations in Manchester, UK.Key Responsibilities:Assist customers with product selection and provide product knowledge.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...


  • Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Be Part of Our Dynamic Retail Team in ManchesterWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Manchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet...


  • Manchester, M1, Manchester, United Kingdom Inc Recruitment Ltd Full time

    Are you looking for a new career in sales and customer service?Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and...


  • Manchester, M1, Manchester, United Kingdom JW Lees Full time

    Customer Service Team Leader Vacancy - Middleton, North ManchesterThis is a full time, office based role.JW Lees have an exciting opportunity for a Customer Service Team Leader to join the established Customer Service Team based from our Greengate Brewery in Manchester. This unique role will play a vital role in supporting the Customer Service Manager and...


  • Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full time

    Unlock Peace of Mind with ADT SecurityJoin our dynamic team at the heart of Manchester's Customer Support Centre and become the frontline hero for ADT Security customers. As a Customer Service Advisor, you'll be the reassuring voice our clients rely on, guiding them through everything from account intricacies to technical troubleshooting with...


  • Manchester,, Greater Manchester, United Kingdom We Are Adam Full time

    Customer Service ExecutiveLocation: Manchester (close to Trafford Centre)Salary: £23,500 basic salary plus commission (£29k OTE)Hybrid: 2 days WFHPlus, extensive company benefits.We are currently recruiting for a Customer Service Executive to join a global business based in Manchester who has an enviable reputation in the market.Customer Service Executives...


  • Manchester city centre, Manchester, United Kingdom Tesco Full time

    About the JobThis Customer Service Representative role is perfect for someone who enjoys working with people and is passionate about delivering exceptional service. You will be the face of our brand, interacting with customers, answering queries, and resolving issues in a professional and courteous manner.Compensation: Competitive hourly rate (£12.02)...


  • Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full time

    What you will doAs a Customer Service Planner (Dispatcher), you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer...


  • Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full time

    What you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension,...


  • Manchester, UK, Greater Manchester, United Kingdom SWAY Hair Extensions Full time

    Purpose of RoleAs Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.This department is all about providing excellent customer service to all our customers and clients as well as...