Authentication Manager

2 months ago

Southwark, United Kingdom Liv-Ex Full time

**Authentication Manager**

**Location: Borough, London - minimum 3 days a week**

**Department: Operations**

**Reporting to: Global Head of Operations**

**Competitive Salary**

**We are seeking a dynamic, process-oriented individual, with a keen interest in fine wine, to join us in an exciting new role of Authentication Manager at Liv-ex**

Liv-ex is the global marketplace for the fine wine trade, with over 600 members worldwide. From ambitious start-ups, to established merchants, we provide support with services spanning across trading, data, fulfilment, logistics and automation technology,with the aim of making fine wine trading more transparent, safe and efficient for our members worldwide.

We pride ourselves on hard-work; being committed, enthusiastic and action-oriented. Founded in 2000, Liv-ex has gone from strength-to-strength on an ambitious growth journey, broadening services on offer to a growing number of merchant members, enablingclients and stakeholders to better understand the market and identify opportunities to profit.

**Role Purpose**

**Role Responsibilities**

Your responsibilities within this role will include, but are not limited to:

- Conducting and co-ordinating internal authentication meetings, ensuring actions are delivered within specified timeframes
- Conducting and co-ordinating Liv-ex led external stakeholder meetings, ensuring actions are delivered within specified timeframes
- Closing any internally raised requests on 'suspect’ wines. This may include liaising with producers and delivering/returning wines to and from third parties
- Creating product profiles and ensuring these are uploaded to the relevant systems
- Monitoring business risk level parameters and propose changes where required
- Working closely with the sales team on pre-trade verification and providing ongoing training regarding industry updates and verification techniques
- Compiling reports on fraudulent wines and ensuring these are circulated to relevant stakeholders
- Liaising with industry experts, producers and other members on counterfeiting initiatives used and circulate accordingly
- Working closely with the warehouse verification lead on ensuring correct training is provided to the warehouse teams
- Visiting Liv-ex’s warehouses to provide training as required
- Co-ordinating and reporting on visits to Liv-ex sites with industry experts and external verification consultants

**Person Specification**:

- Strong stakeholder management capability and excellent customer service skills. Able to build professional and effective working relationships with a wide variety of people internally and externally. A track record of co-ordinating resources from multipledepartments to achieve problem resolution
- Project and case management skills, the ability to prioritise and handle multiple cases simultaneously and a completer finisher mentality
- Good investigative and analytical skills and an exceptional attention to detail
- Proven reporting capability, including presenting back to various stakeholders on findings and outcomes
- Excellent communication skills at all levels, both written and verbal in English. French language capability advantageous.
- Exceptional attention to detail
- A genuine interest in wine. WSET qualification (or similar) desirable

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