2nd Line Desktop Support Engineer

6 days ago


Bedfordshire, United Kingdom Advanced Resource Managers Limited Full time

ARM are recruiting for a 2nd Line Support Engineer opportunity with a defence company in **Bedfordshire.**

You will be joining a mature environment, where your contributions will have a direct impact on safeguarding the U.K. at home and abroad.

**As a 2nd Line Desktop Support Engineer, you will be responsible for.**
- Resolving incidents & requests using Service Central whilst adhering to agreed SLAs where possible
- Assisting with maintaining the asset tracking system when required
- Participating in project work as required such as software and hardware refresh programmes
- Deploying, maintain and support iOS devices
- Writing, updating and maintaining written processes and procedures
- Travelling to support other sites within the UK where required

**You should, as an 2nd Line Desktop Support Engineer have the following skills/experience.**
- Previous technical support experience
- Ability to demonstrate a customer first mentality
- In depth knowledge and experience of various Microsoft operating systems is essential
- Detailed knowledge of supporting the Microsoft Office suite
- Self-starter with willingness to learn from colleagues
- Experience of basic active directory administration
- Proven troubleshooting skills via phone, chat or remote desktop
- Must be a good team player and able to use own initiative
- Must have good problem determination and communication skills
- Dynamic and flexible "can-do" attitude
- Clean driving license & willingness to travel
- Experience of working in defence or central government industries would be advantageous
- Basic knowledge of ITIL framework - incident, problem & change management
- Knowledge of service now or other service desk systems
- Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
- Proven Apple iOS support knowledge

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