IT Service Desk Systems Engineer
5 days ago
IT Systems Engineer Hybrid- 3 Days on site (Luton)
Lucid connect have partnered with a large aviation company to assist growth within their IT department. The IT team provides support for all electronic communications systems on-site, as well as taking a leading role in delivering technology change & improvement projects and managing support of operational and corporate IT systems.
Effective and efficient IT support services are critical for the business to operate at all levels. This role sits within a small team of IT support staff who monitor, maintain, and support all IT systems and users, both on site and working remotely.
An IT Systems Engineer is required to be responsible for both the delivery of infrastructure projects and the ongoing support of our clients server infrastructure. The role focuses on ensuring the smooth operation, modernization, and security of IT systems while contributing to various business-wide projects.
This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organizations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing existing IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations.
Maintain and support server infrastructure.
Ensure the continuous operation of primary and disaster recovery data centres through regular health checks.
Participate in infrastructure-related projects, ensuring they meet business objectives and timelines.
Collaborate with other IT teams and business units to ensure successful project implementation.
Provide support for server, network, and related infrastructure issues.
Troubleshoot complex technical problems, ensuring system availability and optimal performance.
Maintain and secure the IT infrastructure, focusing on antivirus, firewalls, and endpoint protection.
Provide escalation support to the Helpdesk team.
Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated
Proficient in Microsoft Windows Server technologies and VMware virtualization.
Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS.
Familiarity with Office 365, Azure, and other cloud platforms.
Excellent troubleshooting skills for server, storage, and network issues.
Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance.
Must possess all relevant work permits for the UK and security clearances (DBS and CTC).
Relevant Vendor training and certifications
Knowledge of and experience with Palo Alto firewall configuration.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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