2nd Line Support Analyst

7 days ago


Bedfordshire, United Kingdom Ashdown Group Full time

Due to internal promotion 2 x 2nd line IT Support roles have become available in a Microsoft Gold Partner business in Bedfordshire with plenty of opportunity for further career development and professional certifications and also offering some hybrid working.

Hybrid working is worked out on a week to week basis and offered in line with business needs.The role is otherwise office based with a 7-7 shift pattern, Monday - Friday, 37.5hrs per week.On occasion you may need to attend customer site and travel expenseswill be reimbursed for this.Ideally you will have your own transport.

This is a business that offers paid time off to train, works with the newest cloud technologies and puts employees through industry leading IT certifications to support their career development.
- _Will be confident with carrying out r emote administration of workstations, servers, routers, network switches and working to strict SLA's, ensuring that call logs are up to date and accurate. _
- _Will have a strong customer centric approach to your work as well as knowledge of supporting: Windows 7 and Windows 10 Desktop, Active Directory, EPOS, handheld, MS Surface Pro, Exchange\Office 365, WAN\LAN network troubleshooting, basic Windows Server2008 R2 - 2012 and Managed Build support._

Day to day you will be supporting an agreed client or clients:

- _Providing remote support _
- _Acting as an escalation point for the 1st line service desk, as well as helping create knowledge-based articles for the first line team to help improve technical awareness. _
- _Spending time researching and resolving the more complex and or time-consuming issues, but also being able to recognise when an incident you are working on requires further escalation and collaborate and liaise accordingly. _
- _Always seeking to keep the customer updated on progress against support calls. _
- _Providing onsite support if required _


  • 2nd Line Support

    6 days ago


    Bedfordshire, United Kingdom Ashdown Group Full time

    A Microsoft Gold partner in Bedfordshire is looking for some contract cover in their 2nd line team for a period of 3 months. Although there is some flexibility and hybrid working on offer, this role is mainly office based with a 7-7 shift pattern.On occaision you may need to attend customer site and travel expenses will be reimbursed for this.Ideally you...


  • Bedfordshire, United Kingdom Advanced Resource Managers Limited Full time

    ARM are recruiting for a 2nd Line Support Engineer opportunity with a defence company in **Bedfordshire.** You will be joining a mature environment, where your contributions will have a direct impact on safeguarding the U.K. at home and abroad. **As a 2nd Line Desktop Support Engineer, you will be responsible for.** - Resolving incidents & requests using...

  • IT Support Analyst

    7 days ago


    Bedfordshire, United Kingdom Ashdown Group Full time

    A Cloud-first IT support and technology services provider has an exciting opportunity for a 2nd Line Support Analyst to join their experienced team in their Head Office based in Bedfordshire. You must have excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed...


  • Bedfordshire, United Kingdom Corriculo Ltd Full time

    **1st Line support, Service Desk Analyst, Helpdesk 6 month Fixed Term Contract** My client, a leading UK organisation, are seeking a Helpdesk Analyst / IT Support Analyst to join their team, initially on a remote basis, then working within their Bedfordshire office. The successful Helpdesk Analyst / IT Support Analyst will join an in-housetechnical team,...


  • Bedfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    1st Line Support Engineer Bedford, UK £25,000-£28,000K Are you a 1st line Support engineer looking for a new challenge within a world leading engineering environment offering full security clearance and wide technology exposure? Fantastic opportunity for an IT engineer looking to fine tune their 1st line support experience across core technologies whilst...

  • IT Support Analyst

    1 week ago


    Bedfordshire, United Kingdom Ashdown Group Full time

    An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of£23,000 - £25,000 based on experience plus benefits. My client is a Microsoft Gold Partnerand will provide official MS training & certifications. Day to day duties will include: -...

  • IT Support Analyst

    3 days ago


    Bedfordshire, United Kingdom Ashdown Group Full time

    This is an urgent 3 month (with possible 3 month extension) contract requirement for an experienced 2 nd Line IT Helpdesk Analyst to join a leading IT consultancy in the Bedfordshire area of Hitchin. This contract is paying £255p/d inside IR35 and requiresan immediate start. As an experienced IT Support Analyst you will ideally have experience with: -...


  • Bedfordshire, United Kingdom Jonathan Lee Recruitment Full time

    3rd Line Support Engineer Location - Bedfordshire 12 Month Fixed Term Salary - £35,000 - £42,000 Due to ongoing growth and vision this company, a Manufacturing business based in Bedfordshire requires a 3rd line Support Engineer with experience of providing 3rd line support for a new 12-month fixed term contract. As the 3rd Line support engineer, you...

  • Business Analyst

    6 days ago


    Bedfordshire, United Kingdom Circle Recruitment Full time

    **Business Analyst - Salesforce** **Up to £60,000 per annum + Benefits** **Bedfordshire** **Business Analyst, Salesforce, Business Analysis, CRM, Specification, Technical Requirements, Technical Business Analyst, Support, IT Administrator** As well as a competitive salary, the organisation offers as a package: 10% target bonus, 23 days rising to 25 days...


  • Bedfordshire, United Kingdom Whitbread Full time

    **Principal Business Analyst | Dunstable | Permanent** Would you like to work on some innovative projects? Are you an experienced business analyst who loves solving customer problems? Are you able to run workshops to stakeholders at all levels? If yes, then we’d love to hear from you! **About the role**: The Principal Analyst’s primary role is to...

  • Reward Analyst

    7 days ago


    Bedfordshire, United Kingdom Whitbread Full time

    As a Reward Analyst you build strong relationships and deliver exceptional customer service to key stakeholders across our Support Centre and Operations to help in the delivery of the Whitbread’s Reward strategy. This is a great opportunity for someone who has strong analytical experience, that either works in reward or would like to move into a reward...

  • Lc-ms Analyst

    4 days ago


    Bedfordshire, United Kingdom Reed Scientific Full time

    Reed Scientific are recruiting for an Analytical Chemist with experience of LC-MS systems. This is a permanent opportunity with a company that offers a career development plan for each of it' employees. The vacancy has come about due to internal promotionand can be full time or part time. **The role** Responsibilities of the LC-MS Analyst will encompass...


  • Central Bedfordshire, Bedfordshire, United Kingdom Alexander Steele Recruitment Full time

    The company is going through continuous growth and as a result, they are looking to appoint a Pricing Analyst at their head office in Bedfordshire. Competitive salary ~33 days holiday ~ Generous pension ~ Private healthcare and Life assurance As Pricing Analyst, you will be a key business partner for the procurement and commercial teams to support...

  • Data analyst

    1 month ago


    Luton, Bedfordshire, United Kingdom Ventula Consulting Full time €550

    Data Analyst – Alteryx – Pharma - 6-Month Contract – Luton - £550p/d (Outside of IR35) One of the UK’s largest pharmaceutical clients now requires a Data Analyst, with experience in Alteryx, to enhance their Clinical Trial Cost Management Insights. The Data Analyst will be responsible for delivering Quality Assurance across their Cost Management...

  • Data analyst

    1 month ago


    Luton, Bedfordshire, United Kingdom Ventula Consulting Full time €550

    Data Analyst – Alteryx – Pharma - 6-Month Contract – Luton - £550p/d (Outside of IR35) One of the UK’s largest pharmaceutical clients now requires a Data Analyst, with experience in Alteryx, to enhance their Clinical Trial Cost Management Insights. The Data Analyst will be responsible for delivering Quality Assurance across their Cost Management...

  • Fp&a Analyst

    4 days ago


    Bedfordshire, United Kingdom JasperRose Full time

    **FP&A Analyst | FTSE 50 Consumer business | £35,000-£45,000 | Permanent role | Remote/1 day in office** JasperRose is partnering with an FMCG brand owned by an FTSE 50 business, which is looking for an FP&A Analyst to join their team in a remote role (travel required to their Bedfordshire office one day per week). Working for this leading organisation,...


  • Bedfordshire, United Kingdom Cedar Full time

    Commercial Finance Analyst Circa £35,000 Biggleswade, Bedfordshire Hybrid working (1 day per week in the office) * Reporting into the Commercial Head of Finance Free parking available Excellent benefits package to include bonus + study support We have partnered with a global multi-million-pound manufacturing business who are recruiting for a proven...


  • Bedfordshire, United Kingdom Whitbread Full time

    **Role**:Senior Commercial Finance Analyst **Function**:Location and Commercial Strategy (Finance) **Location**:Dunstable - we have a fantastic hybrid working environment, you’ll need to be in the office at least 2 days per week but the rest of your week can be flexible to what works best for you and your role. **Employment Type**:Permanent, Full...


  • Bedfordshire, United Kingdom Whitbread Full time

    **Role**:Senior Commercial Finance Analyst **Function**:Location and Commercial Strategy (Finance) **Location**:Dunstable - we have a fantastic hybrid working environment, you’ll need to be in the office at least 2 days per week but the rest of your week can be flexible to what works best for you and your role. **Employment Type**:Permanent, Full...


  • Bedfordshire, United Kingdom VRS Recruitment Full time

    Our client is a leading CRO providing expert technical and laboratory support within the environmental testing sector. Due to an expansion in their team, they are looking for a Senior GC-MS analyst to take a leading role within their laboratory. In this varied role you will work with a wide range of environmental contaminants, developing and validating...