Customer Service Assistant

6 months ago

Derby, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within the Derbion centre.

**Key Responsibilities**
- To provide a presence on either the Centre’s Customer Service Desk / Reception
- Courteous communication skills are required to liaise with members of the public and retailers.
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Maintaining a smart and well-groomed appearance meeting our uniform standards
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Collect, read and distribute post, organise outgoing mail and couriers as required
- Maintain clean and tidy reception area
- Update telephone list and key holder register
- Prepare centre staff management movements report on a weekly basis
- Maintain the computer filing system, carrying out regular housekeeping and archiving
- Update centre management notice board
- Assist with community bookings and requests
- Manage uniform orders and requests
- Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds, monitoring the car park inbox and dealing with car park passes.
- Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
- Booking travel arrangements on a adhoc basis for managers
- Be responsible for the monthly stationery order
- Taking the initiative in assisting customers
- Being able to interpret customers’ needs and deliver meaningful advice
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
- Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
- Having pride in the centre; and helping to maintain its high standards in all that you do
- Taking care of own and others health and safety
- Being observant at all times, and reporting any suspicious packages or persons immediately
- Report any security incidents to Security Control
- To liaise with all other departments, as appropriate.
- Support Centre events and initiatives by advising customers of upcoming activity and events in the Centre.
- Process Paypoint parcels in timely manner
- Meet gift card targets in line with company expectations.
- Correct processing of the gift card scheme maintaining files/records as required and ensuring targets are met.
- Correct cashiering procedures to be followed at all times
- Be “eyes and ears” of the mall ensuring that the centre is presented in the best possible way and that any defects are reported and resolved quickly and efficiently.
- Handling any queries with regards to “lost persons” or lost property.
- Support all marketing initiatives on site as required
- Making customer service suggestions for improvement
- Achieving customer service performance standards
- To undertake ad hoc admin duties as required by Centre Management team
- Increasing your knowledge and skills through education and training

**Skills, Knowledge and Experience**
- Reception and/or switchboard experience
- Proven practical office experience and excellent keyboard skills
- Sound level of education, good written skills
- Excellent customer relations and good communications skills
- Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)

**Competencies and Attributes**:

- Highly professional and efficient
- Strong organisational and customer service skills
- Fast and responsive - working to strict deadlines
- Ability to multi-task, solve problems and work efficiently under pressure
- Ability to communicate effectively at all levels
- Motivated, proactive attitude, ability to work on own initiative
- Utmost discretion when dealing with all sensitive and confidential information
- Flexible, helpful attitude
- High standard of professional grooming
- Ability to listen and willingness to learn
- Committed, motivated and passionate about our people and our company
- Demonstrable background in Customer Service
- High level of integrity
- Experience in monitoring social media

Working Hours - 40 hours/week 5 out of 7 days during centre opening hours with 1 hour unpaid break

Salary - £23,880.00

LI-DNI

Please see our Benefits Booklet for more information.

  • Customer Service Assistant

    3 days ago

    Derby, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Derby, DE22 4AA **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Derby DE22 4AA **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Medartis Ltd. Full time

    Are you passionate about making a difference in healthcare? Join our dynamic organization as a vital member and be the first contact person for our clients. **Customer Service Assistant 100%** **Your Responsibilities** - Providing excellent customer service as the first point of call for the organisation by answering the telephones, electronic messages and...

  • Customer Service Assistant

    1 day ago

    Derby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Derby, DE24 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    22 hours ago

    Derby, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Derby, DE24 9EG **Hours**: Part-Time Hours Available **Hourly Rate**: £9.50 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...

  • Customer Service Assistant

    2 days ago

    Derby, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time and part time Customer Service Team Members for our Derby venue. Flexibility and a passion for dealing with customers are vital for these...

  • Customer Service Assistant

    1 day ago

    Derby, United Kingdom Medirest Retail Full time

    **What we’ll give**: **Customer Services Assistant** - £10.20 per hour, 35 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up to 44% off cinema...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom AB Forecourts Full time

    Customer Service Assistant, Shell Ockbrook, Borrowash bypass, Derby DE72 3HN we are currently looking for 2 part time positions mainly nights that are also able to help cover sickness and holidays. Our Shifts are: 6am-2pm 2pm-10pm 10pm-6am Immediate start available. Our Customer Service Champions make sure that our service station is always a welcoming...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Derby, DE24 8ZY **Hours**:Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s in it...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for 14Forty on a part time basis, contracted to 20 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Clerical/customer Service Assistant

    6 months ago

    Derby, United Kingdom Nuffield Health Full time

    HEAD OFFICE Clerical/Customer Service Assistant Clerical/Customer Service Assistant Derby | Administration | Permanent | Part Time £21,333 pro rata 20 hours per week Our PPM Department currently have an internal opportunity for a Accounts Assistant. Continue your journey with us whilst we’ll support you to be your best. The opportunity The PPM team...

  • Customer Service Assistant

    5 days ago

    Derby, United Kingdom Compass Group Full time

    What you'll be doing: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Medirest Retail on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer...

  • Customer Service and Retail Assistant

    4 weeks ago

    Derby, Derby, United Kingdom Birds Bakery Full time

    Job DescriptionWe are seeking a talented and customer-focused Sales Advisor to join our team at Birds Bakery in Mackworth. This is a fantastic opportunity to work in a dynamic retail environment, delivering exceptional customer service and supporting the growth of our business.The successful candidate will earn a competitive hourly rate of £11.44 (19 years...

  • Customer Services

    7 months ago

    Derby, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Assistant Pride Park £11.50 per hour Temporary A leading Pride Park Finance client Business are seeking commissions customer service assistants on a temporary basis, this is working in a modern working environment. **Responsibilities**: Manage allocated businesses to resolve queries Effectively resolve queries in a...

  • Customer Service Assistant

    7 months ago

    Derby, United Kingdom Harvest Energy Full time

    **Are you looking for a varied, stable and rewarding opportunity in convenience retail?** At Harvest Energy we have a reputation of excellence in everything we do. Both our customers and colleagues, the heartbeats of our business, continue to be our number one priority as our business continues to grow. We have an exciting opportunity for a **Retail...

  • Customer Service Assistant Nights

    7 months ago

    Derby, United Kingdom AB Forecourts Full time

    Part Time Customer Service Assistant, Shell Ockbrook, Borrowash bypass, Derby DE72 3HN 16 hour (plus cover) position available at our Shell Ockbrook Petrol Station Shift are: 10pm-6am Extra hours will be available covering holidays and sickness. Immediate start available. Our Customer Service Champions make sure that our service station is always a...