Customer Service Adviser
3 weeks ago
Salary - £21,500 + Commission
Countrywide are currently looking to recruit a General Insurance consultant to work as part of their General Insurance, Customer Service team.
You will work well in a team environment whilst possessing the drive to maximize personal performance to ensure that activity levels and conversion rates are achieved.
You will be motivated and driven to succeed with a desire to deliver a high level of customer service whilst optimizing retention levels for the general insurance book.
Principle Accountabilities
Driving Results
- Build professional relationships with existing and potential customers to encourage brand loyalty and improve retention opportunity.
- Deliver exceptional service to customers through intelligent selling by matching customer needs to our relevant products and services
- Take personal responsibility for delivering quality, sales & service targets, through focused inbound and outbound telephony campaigns.
- Take personal accountability for each customer you interact with and ensure queries are resolved at first point of contact where possible.
- Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.
Coaching & Training
- Maintain and share best practice techniques, driving self-improvement and team performance.
- Take responsibility for personal development plan, owning actions to improve performance.
- Ensure full product and systems knowledge is continually developed and maintained.
- Proactively seek feedback from Team Leader through regular observations and planned coaching sessions.
Relationships & People
- Actively promote and support team working, working together with team members and Team Leader to achieve team goals.
- Find new ways to improve your relationships with your customers.
- Demonstrate an awareness of internal/external key stakeholders and Product Partners.
- Understand, support and drive sales and marketing campaigns and strategies.
IT/Processes
- Adhere to best practice processes aligned to mortgage lead generation, new business and related cross sales target achievement.
- Understand and support working practices reviews, streamlining end-to-end procedures and ensuring maximum efficiency.
- Provide ideas and suggestions for improvements to the customer journey.
Skills Knowledge and Experience
- Proven & documented success in a background of sales & providing high levels of customer service; Knowledge of general insurance is preferable.
- Proven ability to deal with customers over the telephone in a confident and professional manner.
- Proven ability to handle and work through customer objections.
- Strong negotiation and persuasion skills whilst ensuring customer empathy and understanding of customer requirements.
- Ambition and determination to succeed whilst ensuring the customer receives an excellence of customer experience.
- Positive, self motivated and able to work on own initiative and deal with simultaneous activities.
- Ability to work in a team environment and share best customer practice with team colleagues to ensure the goals of the team are achieved as well as individual goals and targets.
- Computer literate.
Rewards
- Career Progression
- OTE uncapped
- 25 days holiday & Pension
Job Reference: CC00167
-
Customer Service Adviser
2 weeks ago
Milton Keynes, United Kingdom The New Homes Group Full time**Job Title**:Customer Service Adviser** **Basis**:Full time Permanent Employed Role. **Location**:Office Based in Milton Keynes, England,UK.. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage. **Rewards**: Starting salary of 22,500....
-
Customer Service Adviser
3 weeks ago
Milton Keynes, United Kingdom The New Homes Group Full time**Job Title: Customer Service Adviser** **Basis**: Full time Permanent Employed Role. **Location**:Office Based in Milton Keynes MK7 8JT. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage. **Rewards**: Starting salary of £22,000....
-
Customer Service Adviser
4 weeks ago
Milton Keynes, United Kingdom Gatehouse Bank plc Full timeCustomer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Role purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeCustomer Complaints Advisor Gatehouse Bank plc, England, United Kingdom (Hybrid) The purpose of this role is to be responsible for the day-to-day handling of Customer Complaints, ensuring any complaints received by the business are handled efficiently and within regulatory timescales. Ensuring the business runs smoothly and ensuring SLA's, quality standards...
-
Customer Service Adviser
4 weeks ago
Milton Keynes, United Kingdom Gatehouse Bank plc Full timeCustomer Service Advisern9-5, Monday – FridaynHybrid – Milton KeynesRole purposeThe purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Manpower Group (UK) Full time £12Customer Service Adviser-Student Support Discover the unique opportunity to work with our client at The Open University, a distinguished public Distance Learning and Research University. As one of the largest universities in the UK for undergraduate education, they are at the forefront of innovation and education excellence. If you are excited about the...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank Plc Full timeCustomer Service AdviserCompany and Job DescriptionAre you looking for a new opportunity to use your Customer Service skills Check this out! Come work with us at this challenger bank operating based on Shariah principles, with offices in London, Milton Keynes, and Wilmslow. We're here to support UK residents and businesses with their financial needs,...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, United Kingdom The Open University UK Full time**Unit**: Academic Services **Salary**: £12.03 per hour **Location**: Milton Keynes **Please quote reference**: MPW-SRF Temporary posts starting 3 June until 27 September 2024 **Closing Date**: 14 May, 2024 - 12:00 **Change your career, change lives** The Open University is the UK’s largest university, a world leader in flexible part-time education...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank Plc Full timeCustomer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Role purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their...
-
Customer Service Adviser
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeCustomer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Role purpose This position focuses on managing the entire customer journey for post completion customers. Responsibilities include aiding customers during onboarding, handling day-to-day queries, and addressing specific support requests related to product transfers, redemptions, and...
-
Customer Service Adviser
3 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeJob Description Customer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Role purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for...
-
Customer Service Adviser
1 month ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeCustomer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Role purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes...
-
Customer Service Adviser
1 month ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeCustomer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes Role purpose The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes...
-
Service Support Adviser
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full timeService Support AdviserLocation: Milton Keynes/ HybridAs an advisor within the service division, you will liaise with colleagues such as Account Coordinators, Service Call Planners, and field-based Service Technicians. You will also collaborate with internal colleagues within the other departments such as Spares,Sales, and Accounts to resolve customer...
-
Fragrance Adviser
3 weeks ago
Milton Keynes, United Kingdom Superdrug Full time**Weekdays and Weekends - Flexible Shifts** **Hours**:16 hours a week with opportunity to work more hours. **Salary**:£8.85 - £11.90 Per Hour **Why Superdrug?** Passionate about perfume and fragrance? Love delivering exceptional customer service? As a Superdrug Fragrance Adviser, you’ll deliver great advice on perfume and fragrance. Working as a...
-
Customer Service Advisor
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The New Homes Group Full timeJob Title:Customer Service Adviser**Basis: Full time Permanent Employed Role.Location:Office Based in Milton Keynes, England,UK..Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage.Rewards: Starting salary of £22,500. Incremental increases in line...
-
Customer Service Representative
2 weeks ago
Milton Keynes, United Kingdom Ideal Personnel and Recruitment Solutions Full timeOur client has a vacancy for an Customer Service Representative to support the Account Managers and advise on other services to achieve sales growth targets. Essential Duties: Ensure the timely integration of new business.Implementation of targeted promotions.Maintain up to date and accurate knowledge on the full range of services, to be able to advise...
-
Customer Service Representative
4 weeks ago
Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeOur client has a vacancy for an Customer Service Representative to support the Account Managers and advise on other services to achieve sales growth targets.Essential Duties: * Ensure the timely integration of new business. * Implementation of targeted promotions. * Maintain up to date and accurate knowledge on the full range of services, to be able to...
-
Customer Service Representative
4 weeks ago
Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeOur client has a vacancy for an Customer Service Representative to support the Account Managers and advise on other services to achieve sales growth targets. Essential Duties: * Ensure the timely integration of new business. * Implementation of targeted promotions. * Maintain up to date and accurate knowledge on the full range of services, to be able...
-
Customer Service Representative
4 weeks ago
Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeOur client has a vacancy for an Customer Service Representative to support the Account Managers and advise on other services to achieve sales growth targets.Essential Duties: * Ensure the timely integration of new business. * Implementation of targeted promotions. * Maintain up to date and accurate knowledge on the full range of services, to be able to...
