Customer Service Executive
3 days ago
**Customer Service Executive**
**Job Type**: Temp to Perm
Full Time Role
**Salary**: £10.42 per hour
Hours : Need to be available to work any day Mon-Sun, Flexibility is key.
09.00am - 6:00 pm
10.00am - 7:00pm
Working 4 days one week, 6 days the next
One weekend on, one weekend off
Gi Group are recruiting for a high-end fashion retailer operating out of Bletchley, Milton Keynes. Our client's key value is: Be The Boss, Be The Customer, Be The Best They are looking for dedicated people who can show a passion for people and can work ina friendly environment, our client treat their employees like a part of their family and love to have fun at work.
Location: Bletchley, Milton Keynes MK1
**Responsibilities**:
- Providing exceptional customer service
- Being personable and professional to all contacted customers
- Representing a luxury clothing retail company
- Being the first point of contact to all customers globally, able to understand what they want and need to provide them with an exemplary experience
- Delivering quality customer service too first-time customers, and all customers
- Taking inbound calls from customers when they are placing orders
- Utilising the web chats, communicating with customers on a global platform
- Advising customer of out-of-stock items and suggesting alternatives
- Up-selling well & informing customers of deals and discounts
- Assisting with customer enquiries and questions
- Using open questions to understand customer's needs and wants
- Building relationships with each customer
- Is an experience and well-spoken person who has a passion to deliver great customer service
- Has previous customer service experience, either face to face or over the phone
- Has a personable charm and is good at building lasting relationships
- Is an outgoing person who can show a genuine interest in others
- A great listener, can take information in and retain it
- Confident and calm
- IT literate, able to use multiple systems at once
- Understand the values of a company and strive for them
everyday
- Excellent communication skills
Company benefits:
- 50% discount on brand for permanent employees
- Excellent modern offices
- Free Parking
- On site Canteen with free tea, coffee etc.
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